[Courtney]

Hi Kandace

Thanks for clarifying that. Can you check on your events at Events » Venues and selecting the venue you wanted this associated with. Does it have the full address?

I have tried to reproduce this locally and got an error when my venue was incomplete.

Thanks
Courtney 🙂

[Courtney]

Thanks @@ozarkstech.

Tasha, we will keep you posted.

Thanks
Courtney 🙂

[Courtney]

Hi Denise,

You can try downgrading by visiting My Account » Downloads and selecting an older version of The Events Calendar. However, a critical part of the process resides on our servers to process the imports. As such, I’m not sure that downgrading is going to fix that. If it does, I’d love to recommend that as a workaround.

This issue is super frustrating for all involved. I can’t wait until we narrow down how to resolve this.

Thanks
Courtney

[Courtney]

Hi Charles, can you help me troubleshoot this further?

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Also, can you check for any Javascript errors? Using Your Browser to Diagnose JavaScript Errors

With all those bits of information, I can escalate this ticket to our developers.

Thanks
Courtney 🙂

[Courtney]

Hi Pascal

I am trying to use https://www.myskicoach.ch/?post_type=tribe_events to find where the calendar even displays on your site. It also 404s. 🙁

Can you disable the translate plugin, clear server cache, and then check my link? Can you also send me a screenshot of your Events » Settings » General » Events URL Slug setting? This is just very odd. Because it keeps going back to the /en version of your site, I am wondering if it is related to the translation in particular.

Thanks
Courtney 🙂

[Courtney]

Hello Remy

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Also, can you flush your permalinks? This is pretty easy. Just go to settings » Permalinks and save changes (without making any).

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hello Tasha

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

@ozarkstech Can you open a new thread with the information you provided, plus the technical info I requested from Tasha. Please include your System Info.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hi Tasha

Test how your /events page looks when you change these settings: Events » Settings » Display »

Default stylesheet used for events templates

& Events template.

If that doesn’t resolve the issue, please go through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

We’d be happy to help sort that out for you.

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID.

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hi Tom

Typically, we’d recommend Event Aggregator to solve importing needs. That does sound really interesting.  I’d love to see how this works out for you.

At this time, we have a limited read only Rest API integration. Here are a few tips for using our API:

 

• API self-documentation: /wp-json/tribe/events/v1/doc — which you can, in turn, plug into http://petstore.swagger.io/ to give a visual way of exploring it
• Events: /wp-json/tribe/events/v1/events/
• Events for specific Organizer: /wp-json/tribe/events/v1/events/?organizer=843 (must change the ID)
• Events for specific Venue: /wp-json/tribe/events/v1/events/?venue=851 (must change the ID)
• Events in specific Event Category: /wp-json/tribe/events/v1/events/?tribe_events_cat=15 (must change the ID)

In the meantime you could create your own custom endpoints for the Calendar with this great information here http://v2.wp-api.org/extending/adding/

 

We’d love more votes on this feature in our user suggestions area.

[Courtney]

Hi Kandace

I’d like to try to reproduce this issue. Can you send me a URL of the Eventbrite events that are flagged as no venue/address?

Thanks
Courtney 🙂

[Courtney]

Hi Teri

I am asking our developers for assistance to narrow this down. Until, is the Events » Import screen appearing exactly the same after disabling all plugins except The Events Calendar and using Twenty Seventeen https://wordpress.org/themes/twentyseventeen/?

Thanks
Courtney 🙂

[Courtney]

Hi Jacob

At this time I’d suggest trying out https://wordpress.org/plugins/bulk-delete/. I have asked if it is within our scope to have a more efficient solution at this time. I’ll keep you posted.

Thanks
Courtney 🙂

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