[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hello Emanuele

I’m very sorry this is happening. I have flagged this ticket to notify you as soon as a solution is available. Unfortunately, I do not have an exact estimate for the update.

Thanks
Courtney 🙂

[Courtney]

Hi John

So sorry for the mix ups. We’d be happy to help sort that out for you.

Please send an email to

support [at] theeventscalendar [.] com

Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID?

Thanks
Courtney 🙂

[Courtney]

Hi Casper

To hide the dots, please try adding following code to your child theme, or in Appearance » Customize » Additional CSS:

.tribe-events-calendar .tribe-events-has-events:after
{display: none;}

Let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Sean

Can you try by going to My Account » Downloads and downloading the plugin from there? Please let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Bryan

I’m very sorry this is happening to you. We have seen a few similar issues. To help us narrow down exactly what might be happening, can you go through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Martin

Can you try to change the link of your event (or it’s slug)? http://www.wpbeginner.com/glossary/post-slug I think seeing “events/past” in a link might be confusing your WordPress install.

Then go to Settings » Permalinks and refresh by just selecting “save”. https://codex.wordpress.org/Settings_Permalinks_Screen.

Please let me know if that works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Titus

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Hi Declan

We do offer Calendar View Shortcodes and Widget Shortcodes to display events with Events Calendar Pro.

You can review those to see the various options for showing upcoming events, including filtering by category.

Past events are not something we support via a widget at this time. You can see the Themer’s Guide and https://theeventscalendar.com/knowledgebase/using-tribe_get_events/ for help wtih getting started on how to customize that.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Thanks Rudi

We will keep you posted. This is a high priority situation for us at this time. I hope we’ve got a solution available soon.

Thanks
Courtney 🙂

[Courtney]

Thanks Charles. I am hunting for anything to keep this marginally working until we have a solution. You will be notified as soon as we have that update ready.

Thanks
Courtney 🙂

[Courtney]

Hello Analiese

Here are a few tips to get started with styling your calendar(s).

1. Start by modifying what you can at Appearance » Customize » The Events Calendar.
2. Typically, don’t change the theme or plugin’s css files, they will be overwritten on updates. To avoid this, follow the steps outlined in Themer’s Guide
3. Use overriding CSS files, or add CSS to your site using Appearance » Customize » Additional CSS.
4. Use !important before a semicolon to override every css rule. It’s a brute force method, but works for quick fixes.
5. Please check out this Customizing WordPress #2 – Using Chrome Developers Tools YouTube video in addition to our Using Chrome Developer Tools tutorial on how to easily make changes using CSS.

Thanks
Courtney 🙂

[Courtney]

Hi Mary

I’d suggest asking their support for help with the conflict. https://wordpress.org/support/plugin/all-in-one-seo-pack

Please keep us posted on how this goes.

Thanks
Courtney 🙂

[Courtney]

Great to hear Tom. Please let us know if you run into any other issues.

Thanks
Courtney 🙂

[Courtney]

Thanks Scott! Glad to hear it. Let us know if you run into any other issues.

Thanks
Courtney 🙂

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