[Courtney]

Hi Tina

Wow, I’m so sorry this is happening. The scheduled imports does seem to be a known bug, and I will flag this thread so that you are notified when a solution is available. The venues issue is very weird though. Can you share the Facebook page that you are trying to import from? I’d like to test that locally myself.

Thanks
Courtney 🙂

[Courtney]

Hello Martin

The Events Calendar automatically creates a page called Events. If you have a post or page named the same thing, a conflict will result. You can go to Events » Settings » General » Events URL slug and change the page we create from /events to /calendar or something similar if you prefer. Just avoid using anything that you’ve already created a page/post for manually.

Is there anything else I can do to help?

Thanks
Courtney 🙂

[Courtney]

That’s great to hear Titus.

Do let us know if you run into any other issues.

Thanks
Courtney 🙂

[Courtney]

Hi Trevor

I just tried searching this http://silver2016.staging.wpengine.com/events/?action=tribe_geosearch&tribe_paged=1&tribe_event_display=map&featured=false&tribe-bar-geoloc-lat=52.193636&tribe-bar-geoloc-lng=-2.22157500000003&tribe-bar-geoloc=Worcester+UK. Notice I added UK to the search, after finding at least one other Worcester (In Massachusetts, USA). Adding UK seems to have resolved the issue. I have searched for 4 other cities without including UK in the search, and it seems to work well.

I’m investigating this issue further, but it seems to be narrowed down to just once city for now.

Thanks
Courtney 🙂

[Courtney]

Thank you for the update Rocky. I hope this never happens again.

Courtney 🙂

[Courtney]

Hello Mary Jane

Can you confirm that you’ve gone through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Finally, please check for Javascript errors: Using Your Browser to Diagnose JavaScript Errors.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂

[Courtney]

Thank you Charles, please keep me posted on that method. I am very interested to hear if it works.

Thanks
Courtney 🙂

[Courtney]

Thanks for the update Corry 🙂 We’re glad this is now working!

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hello Valentin

To create tickets with events, you will need our free plugin Event Tickets first. Then to sell tickets, you would want Event Tickets Plus as an add-on. This starts at $89 for a single domain.

In order to process payments, we currently support WooCommerce or Easy Digital Downloads. Read more about each option’s features and payment gateways. You would install one of those plugins on your site to handle the payments.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi Linda

Yes, we do offer checkout via Paypal. You’ll want to log in to your account at My Account https://theeventscalendar.com/my-account/ to keep all your purchases on one file together. It doesn’t matter which sites are associated with which domains inside your login with us really.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hello Wayne

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Hello Tina

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

Please let me know if the issue still persists after these tests. If so, then we will know we’ve got a bug report happening with EA.

Thanks
Courtney 🙂

[Courtney]

Hi Oliver

I’m very sorry this is happening. We are aware of this known bug. I am flagging this thread to notify you as soon as a solution is available for update.

Thanks
Courtney 🙂

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