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September 19, 2017 at 10:12 am in reply to: Column being obscured by nav #1351351

Courtney
Member

Happy to help. I was mainly looking to be sure that all versions looked as expected, switching inside Chrome Dev Tools between phone/table/desktop resolutions.

Thanks again @mathewlewis!

Thanks
Courtney 🙂

September 19, 2017 at 10:10 am in reply to: Events Aggregator with Facebook recurring events #1351350

Courtney
Member

Hi Sheryar

I did test this out. Because Facebook requires you to select each event in date, it wouldn’t be considered truly “recurring”. For that we’d look for something from Facebook that could be set like “every Monday at 11am” or something similar enough to our Events Calendar Pro recurring events settings.

Thanks
Courtney 🙂

September 19, 2017 at 9:41 am in reply to: Column being obscured by nav #1351329

Courtney
Member

Hi Erin

When I tested on mobile, it looks as I would expect compared to the desktop version. 🙂

Thanks
Courtney 🙂

September 19, 2017 at 9:24 am in reply to: Previous button not visible #1351160

Courtney
Member

Hi Mitchell

I’m so sorry to hear about the new issues. Can you tell me what they are?

Can you confirm that you have events older than a month already created?

Thanks
Courtney 🙂

September 19, 2017 at 9:12 am in reply to: Scheduled Imports are not running #1351156

Courtney
Member

Hi Oliver

1. Import Failed – a timeout from the source feed, a broken queue, a timeout from EA Server, throttling from EA Server, throttling from FB all fall into this basket; sometimes things just fail
2. before the upcoming release we were using imports in the wrong order and could happen to use imports that had been requested more than 4hrs before the import actually starts; when a client request an import to EA Service the service will provide a unique Import ID that will be valid for 4 hours; after that time the Import ID is not valid anymore and message 2 and 3 (2 if at the start of an import,
3 .if in the middle) will be returned; we have addressed that issue in our very soon to be released update

I hope this helps. I checked in with our lead Event Aggregator developer regarding these messages. You can expect that update to happen this week, perhaps within a day of this message. We’ve been hard at work cleaning up all the bugs in EA and are committed to making this experience exactly what our customers want.

Thanks
Courtney 🙂

September 19, 2017 at 5:29 am in reply to: cannot find this folder tribe-events #1351057

Courtney
Member

Hi Vallis

Can you open a new thread for this new issue? That would help us better answer you and provide more support in our forums.

Thanks
Courtney 🙂

September 19, 2017 at 5:26 am in reply to: The iCal importer is exporting events to our Outlook calendar in Eastern Time. #1351054

Courtney
Member

Hi Grace

I reviewed your System Info and it looks like there may be a bug in your version of Event Aggregator because plugins have not been updated on your site. Please update your plugins to see if that resolves the issue.

Thanks
Courtney 🙂

September 19, 2017 at 5:13 am in reply to: Where do I find the Filter Bar on my page? #1351048

Courtney
Member

Hi Stefan

I’d really like to confirm that you thoroughly tested all themes and plugins. Have you tried using Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ and deactivating all plugins except The Events Calendar and Filter Bar? What were your results with just this setting (we recommend this be done using a staging server if possible).

Thanks
Courtney 🙂

September 19, 2017 at 5:03 am in reply to: License key run out early? #1351040

Courtney
Member

Hi Edward

You can deactivate sites from your account at My Account » Licenses. Can you walk through the steps on Moving Your License Key walks you through doing this.

Without renewing your license, the sites you add the plugin to will not activate. That means you won’t receive updates (we ship bug fixes approximately 2x monthly and new features monthly) nor will you have access to technical support. Our presales forum does not provide support beyond purchasing questions.

If you do decide to renew, I can coordinate with Latoya (who you met via our email support) to reopen that window for you, as it has only been a few days past the year mark on your account.

You can expect that we will check our responses within 24-48 hours weekdays, and are largely based throughout North and South America. We very much want to help you reach your goals for your clients websites.

Thanks
Courtney 🙂

September 19, 2017 at 4:53 am in reply to: No replies – need to install the app urgently on a new site #1351034

Courtney
Member

Hi Edward

I’ll move this over to https://theeventscalendar.com/support/forums/topic/license-key-run-out-early/ as the issue is essentially the same.

Thanks
Courtney 🙂

September 19, 2017 at 4:41 am in reply to: Advanced Template Changes #1351028

Courtney
Member

Hi Richard

Welcome! 🙂

Have you had a chance to look through our Themer’s Guide? It will help you avoid conflicts when we release plugin updates.

wp-content » plugins » events-calendar-pro » src » views » pro

That location should get you close. I visited your site and wasn’t able to find your calendar. Can you send me that link? I can direct you to a more specific file and line item to modify with that.

Thanks
Courtney 🙂

September 19, 2017 at 4:22 am in reply to: Bundle Discount #1351024

Courtney
Member

Hi Dana

You can view our Bundles at https://theeventscalendar.com/bundles/. That is the extent of our discounts at this time.

Is there anything else I can help you with?

Thanks
Courtney 🙂

September 19, 2017 at 4:19 am in reply to: Previously held events in map view #1351022

Courtney
Member

Hi Joshua

I found another person had the same request as you. Can you give the same solution a try for your site?
https://theeventscalendar.com/support/forums/topic/show-both-past-and-future-event-pins-on-map-view/#post-1012945

Let me know how this works out.

Thanks
Courtney 🙂

September 19, 2017 at 4:15 am in reply to: Can I accomplish this with your plugins? #1351019

Courtney
Member

Hi Jonathan

I took a peek at the code on the site you referenced. It looks like their calendar is coming from https://woocommerce.com/products/woocommerce-bookings/.

Let’s see if I can help answer your questions.
1. I believe The Events Calendar can handle that for free for you. Give it a try!
2. Again, I think The Events Calendar would fit here
3. Event Tickets is also free, and our solution for free RSVPs
4. Paying for tickets with our products would involve Event Tickets Plus and installing an ecommerce plugin. We currently support WooCommerce or Easy Digital Downloads.Read more about each option’s features and payment gateways.
5. Unless each person registers individually, we do not have a way to move a bulk registration into individual payments. It isn’t to say that it can’t be done, but would exceed our We’re limited in helping with styling customizations, per our Scope of Support / Terms. For that, we’d recommend Find A Customizer.

Is there anything else I can help you with?

Thanks
Courtney 🙂

September 19, 2017 at 4:05 am in reply to: Permalink Issue #1351015

Courtney
Member

Hello Derek

Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/? I am wondering if you might have a plugin or theme conflict. Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. We recommend doing this on a staging server.

Please let me know if the issue still persists after these tests.

Thanks
Courtney 🙂
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