[Courtney]

You can absolutely use both together. As an example, we are using all of our events plugins combined on http://wpshindig.com/events.

I hope that helps.

Thanks
Courtney 🙂

[Courtney]

Hey Scott

I heard back from our lead Event Aggregator developer. We are about to ship what he believes will fix this issue within the next 24-48 hours. I’ll be sure you are notified of the update.

Just a heads up, you may see other team members pop in to this thread. I’ll be headed out within a few days for maternity leave. You will definitely get a response though.

Thanks
Courtney 🙂

[Courtney]

Hey there Grace

I’m sorry to say I don’t have a sudden solution to offer on this. It may resolve itself with the daylight saving time change coming up in a few weeks. This is really a 2-fold issue. We’re sending all the correct data for calendars such as the Mac default calendar and Google Calendar to import this correctly, so Microsoft could do better at receiving the information that is in the proper format. Likewise, on our end, I’ve suggested that we add one extra string of details so that Microsoft definitely has what they want for imports.

As this is the first we’ve encountered this issues, I don’t expect a super fast solution either way unfortunately.

However, what I can suggest is a workaround. When you export your file, you can manually add that one string of data, save the file, and share that with those needing to import it. I know this is far from ideal, but it will achieve the import result you want.

You’ll notice in the code below we are adding in VTIMEZONE

BEGIN:VTIMEZONE
TZID:America/Chicago
X-LIC-LOCATION:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:19700308T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:19701101T020000
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
END:STANDARD
END:VTIMEZONE

We’ve tested this method and have successfully imported your files into Outlook in the proper time zone this way.

Please let me know how it works for you.

Thanks
Courtney 🙂

[Courtney]

Hi Barry,

I deleted the email signature from the reply as this is a public forum. Didn’t want your info out there.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/. Please be sure to use the email address that the client purchased the product with.

Thanks
Courtney 🙂

[Courtney]

On no Bonnie! I’m sorry to hear that.

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Courtney]

Thanks Daniel. I do know our developers are working on this. I am making sure to keep them posted on these updates.

There is a chance another teammate of mine may be the one to finish out the follow-up with you. I’m headed out for maternity leave within a few days. But, we absolutely will see this through.

Thanks
Courtney 🙂

[Courtney]

Thanks Nolin. Happy to help 🙂

[Courtney]

Hi Mike

If using Community Events alone, you wouldn’t have recurring events, the various views that the pro calendar has (like photo, map, etc)., or the ability to use shortcodes.

Events Calendar Pro without Community Events would not allow for others to submit events.

Does that help more?

Thanks
Courtney 🙂

[Courtney]

Hi there Silas

https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/ is our starter guide for Event Tickets Plus.

Can you confirm that your site is set to link Event Tickets with Events? Go to Events » Settings » Tickets » Ticket Settings » Post types that can have tickets and check “Events”.

Then you can see the Add Ticket option on events. You’ll select the other option besides RSVP, whether for you that is WooCommerce or Easy Digital Downloads.

Please let me know if that resolves the issue for you.

Thanks
Courtney 🙂

[Courtney]

Hello Gustavo

Hi there!

Thanks so much for getting in touch! I’m afraid that we’re not equipped to provide technical support for current plugin users here in our pre-sales forum. We’d be more than happy to assist you at one of the following locations:

• If you’re using one or more of our free plugins such as The Events Calendar and Event Tickets, you can request assistance on the WordPress.org support forum for the affected product.
• If you’re a current license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product. Please include your System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ so we can better help you.

If you can, please take the time to confirm in your post that you’ve run through our Testing for Conflicts steps prior to contacting us–this will save us a step and help us to get your issue resolved that much quicker! 🙂

Thanks again, and we’ll see you in the forums!
Courtney 🙂

[Courtney]

Hi there Kurt

I’m so sorry you are having difficulties. If you’d like any assistance using the plugin, I’d be happy to help. I don’t see any support forum requests with your account. Please let me know if we’ve missed any help requests.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

Thanks
Courtney 🙂

[Courtney]

Hi Marcus

In Using One License for Live and Dev Sites https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/, we do specify which domain structures that we currently support for staging sites. 

If your site doesn’t match the criteria, you can still use the plugin.  You will need to manually run updates, the license may not register (or you could register it there while building and later Move Your License Key https://theeventscalendar.com/knowledgebase/moving-your-license-keys/.  If you need to contact support during that time, please manually send in your System Info.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Courtney]

Hi David

Oops! Unfortunately, we aren’t able to help resolve that. Can you try at https://wordpress.org/support/plugin/woocommerce?

Thanks
Courtney 🙂

[Courtney]

Hi Rasmus

We are limited in our technical support in our pre-sales forum. I can point you to our Themer’s Guide. It can walk you through our basic customizations.

I hope this helps.

Thanks
Courtney 🙂

[Courtney]

Hi Mike

The Events Calendar is our free plugin that is needed to run most of our other plugins.

Events Calendar Pro is a plugin that allows for recurring events, shortcodes, and more views on the events page.

Community Events is also it’s own plugin that allows people to submit events. It will allow you to moderate if the submitted events are published or listed for draft mode.

Does this answer your question? Is there anything else I can help you with?

Thanks
Courtney 🙂

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