[Courtney]

Hey Emaneuele

I wanted to pop in to let you know first, I’m so sorry we are still in the same spot. Second, I’m about to head out for maternity leave. I am passing this on to my team lead, Barry, for now. We are committed to resolving this issue, and hard at work on sorting it all out. I want to be sure you get the attention you need on this in my absence.

Thank you for working with us on this. We highly value your willingness to continue with us.

Courtney ??

[Courtney]

Hey Scott

I wanted to pop in to let you know first, I’m so sorry we are still in the same spot. Second, I’m about to head out for maternity leave. I am passing this on to my team lead, Barry, for now. We are committed to resolving this issue, and hard at work on sorting it all out. I want to be sure you get the attention you need on this in my absence.

Thank you for working with us on this. We highly value your willingness to continue with us.

Courtney ??

[Courtney]

Yes Melinda

The plugin code for Event Aggregator resides in The Events Calendar, and then you just head to Events » Settings » Licenses to add your license key for it after purchase.

Thanks
Courtney 🙂

[Courtney]

Thanks Kerry. Let us know if anything else comes up that we can help with.

Thanks
Courtney 🙂

[Courtney]

Great to hear Amber 🙂 Let us know if you bump into any other troublesome spots.

Thanks
Courtney 🙂

[Courtney]

Hi Amber, I’m unable to see the message you referred to. Often this happens if you try to send a screenshot in the reply by email method. Unfortunately, attachments don’t come through. Could you visit this on https://theeventscalendar.com/support/forums/topic/purchase-add-ons-but-the-wrong-one-installed/?

Thanks
Courtney 🙂

[Courtney]

Hey Melinda

You can manually add single events from any of these sources vs batch scheduling say from a Facebook page. That would still save you from re-entering the data.

Does that make sense?

Thanks
Courtney 🙂

[Courtney]

Hey there Harrison, it does look like you’ll need more than the 10 site license, so a multisite would be more appropriate.

I’ve notified our purchasing staff of your request. Could you reach out to them with the discount request: support [at] theeventscalendar [.] com.

We’d be happy to work with you on this.

Thanks
Courtney 🙂

[Courtney]

Hi Richard

I’d like to confirm, have you disabled all other plugins and used a default theme to test this? Recent WordPress core updates have resulted in some interesting results.

Thanks
Courtney 🙂

[Courtney]

Hey Amber

Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

Then get your license key, and go to Events » Settings » Licenses to enter it.

It looks like you tried to do this, but in the Event Aggregator field instead. This would apply as well as your Community Events plugin.

Let me know if this works now.

Thanks
Courtney 🙂

[Courtney]

Hey Melinda

Event Aggregator https://theeventscalendar.com/product/event-aggregator/ can also import from Google Calendar, iCal, Facebook, Meetup, and CSV file uploads. Would any of these be in use?

Thanks
Courtney 🙂

[Courtney]

Thanks Duncan

I expect that they will properly fix this in about 2 weeks with our next maintenance release. I’ll close this thread out for now and ask you to open a new one if anything comes up then. I’m about to head out on maternity leave, and definitely won’t be checking back here in 2 weeks.

Thanks
Courtney 🙂

[Courtney]

Hey John

No worries. I’m not the most skilled at in-depth customizing, so I can’t really estimate the time frame. I do know that we refer work out to people on this page: Find A Customizer https://theeventscalendar.com/knowledgebase/find-a-customizer/. If the coding exceeds your skillset, one of these might be able to help.

Does this help?

Thanks
Courtney 🙂

[Courtney]

Hey Luca,

I’ll ping our purchasing team regarding the VAT. Be on the watch for an email from support [at] theeventscalendar [.] com.

Can you share your website address?

The form should appear at yoursite.it /events/community/add automatically. Settings for this are on the “comunita” tab.

Does that help clarify?

Is your license visible to you on the Licenses tab? I realize you may have hidden that before publicly posting, but I’m watching a few other threads today that have license issues and want to see if there’s a pattern happening.

Thanks
Courtney 🙂

[Courtney]

Hey Erick

Unfortunately, we don’t count this as a bug. If you were to disable all other plugins except ours, you’d notice that the title would fit appropriately. Often additional plugins, such a Yoast’s SEO, add in extra columns and that distorts the expected view. While I love using Yoast, I do see the problem you are facing as a valid concern too. Rather than forcing other plugins’ columns to be hidden, we’d rather provide a solution to give you more controls.

Thanks
Courtney 🙂

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