[Courtney]

Thanks Christopher! Let us know if you run into anything else needing our help.

Thanks
Courtney 🙂

[Courtney]

Hi PL

It looks like support @ jaminfrog .com was the original account holder. Unfortunately, we are not able to transfer licenses to a different account. If the developer would like to work with you to reassign the account to you, please reach out.

If the developer is not interested in doing that, we will still work on this with you.

Please send an email to support [at] theeventscalendar [.] com in that case.

For now, I’m going to reassign this thread on to my team member Caroline. I am about to head out on maternity leave and want to be sure this is taken care of.

Thanks
Courtney ??

[Courtney]

Hey Luca

I’m going to reassign this thread to my team mate Caroline. I’m about to head out on maternity leave and want to be sure we get this all straightened out.

Thanks
Courtney ??

[Courtney]

Thanks for trying Luca

Please send an email to support [at] theeventscalendar [.] com. I’ll let them know to expect you about the VAT issue.

Thanks
Courtney 🙂

[Courtney]

Hi Eszter

I took a quick look at your site and noticed Javascript errors. Please see if the same issue happens when using a default theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/. Most themes do not have errors like this. So sorry that is happening.

See also: Using Your Browser to Diagnose JavaScript Errors

If it is your theme, we recommend contacting your theme developer or the agency that you purchased the theme from to help troubleshoot those errors. Usually that is enough to resolve the issue and you can safely use our plugin with your theme after that.

Thanks
Courtney 🙂

[Courtney]

Hi Ivan

Yes, it is possible to upgrade a license at a prorated amount. After purchasing, you can go to My Account » Licenses to upgrade, or contact our support via email:

support [at] theeventscalendar [.] com

Is there anything else I can do to help?

Thanks
Courtney 🙂

[Courtney]

Hi PL

Can you tell us the website address or name of the original purchaser? We can look up how the developer purchased the license, as part of their business, or on your behalf. We can try to walk you through requesting that license be moved into your own account if possible. If the developer is unable to do that, purchasing a license for your own organization and just swapping that on your settings will work.

Thanks
Courtney 🙂

[Courtney]

Hi there Rachel

I’m very sorry there is a conflict likely happening.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

I did review your support threads and wasn’t able to find any earlier requests for help. Please let me know if we missed assisting you earlier.

Just in case it is something involved in the installation/activation, take a peek at our new user primer https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/. We usually review the System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ for support requests to check for known conflicts, or simply if a user just may not have installed an e-commerce plugin yet.

We really recommend troubleshooting on a private subdirectory or a staging site. This would keep your live site functioning until we can narrow down the problems with you.

If there is anything I can do to assist you, please let me know.

Thanks
Courtney 🙂

[Courtney]

Thanks Carly

Just a heads up for you and Chuck both: I’m about to head out on maternity leave in 2 days. I expect the proper solution for this bug to ship at our next maintenance release in about 1.5 weeks. Another team member will be checking here in the meantime, and we will be sure you are notified as soon as that solution is available.

Thanks
Courtney ??

[Courtney]

Sounds like a solid plan Richard.

Just a heads up though, I’m about to head out for maternity leave. One of my team members will check back on this thread to follow through with you.

Thanks
Courtney ??

[Courtney]

Thanks Jerry! Do let us know if you have any other questions we can help with.

Thanks
Courtney 🙂

[Courtney]

Sure thing Harrison.

Just a heads up, I am headed out on maternity leave within the next 2 days. LaToya is looking out for your email and will help guide you from there. Please do jump in these forums again if you need technical assistance after purchasing. Another team member will gladly step in.

Thanks
Courtney ??

[Courtney]

Thanks Michael

If it does, please do let us know. Just a heads up, I’m about to head out on maternity leave for a bit. Another team member will be sure to follow up with you here though.

Thanks
Courtney 🙂

[Courtney]

Hi Jason

I wanted to pop in to let you know first, I’m so sorry we are still in the same spot. Second, I’m about to head out for maternity leave. I am passing this on to my team lead, Barry, for now. We are committed to resolving this issue, and hard at work on sorting it all out. I want to be sure you get the attention you need on this in my absence.

Thank you for working with us on this.
Courtney ??

[Courtney]

Hey Oliver

I wanted to pop in to let you know first, I’m so sorry we are still in the same spot. Second, I’m about to head out for maternity leave. I am passing this on to my team lead, Barry, for now. We are committed to resolving this issue, and hard at work on sorting it all out. I want to be sure you get the attention you need on this in my absence.

Thank you for working with us on this. We highly value your willingness to continue with us.

Courtney ??

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