Can I please get a refund

[Rachel Greer]

I have gone through all of your help and multiple forums and can’t figure out why I can only see four options when I have paid for Event Ticket Plus. I do not have the time to waste figuring out your tool. I saw another forum post that speculated that it was due to the theme that the user had installed, then it went to private replies. I have no intention of changing my theme and I like the plugins I already have and don’t intend to deactivate them. Please refund my order and deactivate my license key. Thank you.

[Courtney]

Hi there Rachel

I’m very sorry there is a conflict likely happening.

We do offer 30 day refunds if you find the plugin does not meet your needs. It’s just a matter of submitting a refund request form at https://theeventscalendar.com/knowledgebase/refund-policy/.

I did review your support threads and wasn’t able to find any earlier requests for help. Please let me know if we missed assisting you earlier.

Just in case it is something involved in the installation/activation, take a peek at our new user primer https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/. We usually review the System Info https://theeventscalendar.com/knowledgebase/sharing-sys-info/ for support requests to check for known conflicts, or simply if a user just may not have installed an e-commerce plugin yet.

We really recommend troubleshooting on a private subdirectory or a staging site. This would keep your live site functioning until we can narrow down the problems with you.

If there is anything I can do to assist you, please let me know.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts