Purchase Add-Ons but the wrong one installed

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Home › Forums › Calendar Products › Events Calendar PRO › Purchase Add-Ons but the wrong one installed

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  • October 5, 2017 at 12:28 pm #1359889
    Amber Smith
    Participant

    Hey There,

    I just purchased the PRO and Community Events add-ons but when I put the License Key in WordPress, it thinks I purchased Aggregator and gives me the following error message:

    There is a new version of Event Aggregator available but your license key is invalid. You may need to download and manually install the new version. You can check the status of your licenses and download plugins by logging in to your account on theeventscalendar.com. View what’s new with version 1.0.

    Please help 🙂

    Thanks!
    Amber

    October 5, 2017 at 1:31 pm #1359932
    Courtney
    Member

    Hey there Amber

    I’m trying to see if we’ve got a bug on this. Can you save the options on the license page again and see if this resolves the issue?

    Thanks
    Courtney 🙂

    October 5, 2017 at 1:57 pm #1359951
    Amber Smith
    Participant

    This reply is private.

    October 6, 2017 at 7:40 am #1360295
    Courtney
    Member

    Hey Amber

    Sorry for the confusion.  You should’ve received an email containing a link to download Events Calendar Pro and the license key.

    Can you go to My Account » Downloads and download the Events Calendar Pro plugin.  You’ll need to keep the free The Events Calendar plugin active as well.

    Then get your license key, and go to Events » Settings » Licenses to enter it.

    It looks like you tried to do this, but in the Event Aggregator field instead. This would apply as well as your Community Events plugin.

    Let me know if this works now.

    Thanks
    Courtney 🙂

    October 6, 2017 at 9:29 am #1360351
    Amber Smith
    Participant

    ok well here is the message i get for the community download link

    October 6, 2017 at 9:35 am #1360398
    Courtney
    Member

    Hi Amber, I’m unable to see the message you referred to. Often this happens if you try to send a screenshot in the reply by email method. Unfortunately, attachments don’t come through. Could you visit this on https://theeventscalendar.com/support/forums/topic/purchase-add-ons-but-the-wrong-one-installed/?

    Thanks
    Courtney 🙂

    October 6, 2017 at 9:39 am #1360441
    Amber Smith
    Participant

    Thanks Courtney – I downloaded from the website here rather than the links in the email and installed them – that worked.

    Your help is much appreciated!

    Cheers!
    Amber

    October 6, 2017 at 9:42 am #1360443
    Courtney
    Member

    Great to hear Amber 🙂 Let us know if you bump into any other troublesome spots.

    Thanks
    Courtney 🙂

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