[Cliff]

I think I understand the situation. You are trying to upload your iCal file (.ics) to your WordPress Media Library, which is not how to use the iCal Importer.

Please follow the iCal Importer New User Primer documentation carefully to get started with the iCal Importer.

Please let me know if you need any further help getting started with the iCal Importer.

[Cliff]

Marianne,

Thank you for posting! In this forum we try to keep our threads focused on just one user’s problem. This ensures that we are addressing your specific problem instead of a general group one, and not possibly missing anything unique your situation.

To that end, would you mind opening up a new topic here about your issue? If you could please detail in your own words exactly what your problem is (instead of just linking here), that will go a long way toward helping you get this issue resolved as fast as possible. I hope you understand our reasoning here and do not mind this extra step, we have just found it serves our users best.

Pylon,

Sorry I misunderstood.

The Gist code I provided you was for the Event Single view, which is where you added the Volunteer Form. So the tribe_events_single_event_after_the_content code snippet I provided before could be used to include a Gravity Form shortcode (whether or not that’s how you accomplished adding the form you added).

The Volunteer button link you’re creating is going to #volunteer-form

For example: http://www.oneebp.org.uk/event/post-16-business-studies-work-experience-st-georges-rc-school/2015-04-24#volunteer-form

I see that your Event Single view added this:

<div id="volunteer-form"></div>
<a name="volunteer-form"></a>

While probably not best practice to do, it should probably work for all browser scenarios. I tried it on my Mac Chrome and Safari and the link to the form worked.

So good job figuring it out!

One suggestion I’ll make is to only add the link to an event’s volunteer form if the event is not in the past. You’re probably only interested in signing up volunteers for future events. You may want to reference this thread if you choose to implement my suggestion.

Let me know if there’s anything else I can do to help.

[Cliff]

Greg, I’m glad you’re receiving help from your theme author.

FYI: In this forum we try to keep our threads focused on just one issue to ensure we answer each question. Please keep this in mind for the future and start a new thread for each unrelated issue. Thanks for your understanding.

For a quick bit of help for your “View More” link question, here’s some CSS that may help accomplish what you’re asking for:

#sidebar p.tribe-events-widget-link {
display: none;
}

body.post-type-archive-tribe_events .fusion-content-widget-area .widget {
margin-bottom: 0px;
}

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

I’ve also added your “View More” linking to same page issue to our internal bug/feature tracker so our developers will receive your request and may or may not choose to implement it in the future.

I hope this information helped.

[Cliff]

Hi Ben. I’m sorry you’re experiencing this issue.

As this isn’t something I’m recognizing as a known bug, it might take quite a bit of troubleshooting to try to determine the cause and then the solution. I appreciate your patience and understanding in advance.

Let me first ask if you’re aware of the new Event Tickets Plus plugin that replaces the now-considered “legacy” WooTickets plugin that you’re using. As a WooTickets purchaser, you already have an ET+ license key automatically generated for you at no additional charge. Please see your Downloads and License Keys pages for it.

If you decide you DO want to use ET+ instead, I’d suggest updating to using that plugin and then we can go forward with troubleshooting from there if the problem remains.

===

If you DO NOT want to use the new and improved ET+ (I’d be curious to know why you don’t want to as the upgrade from WooTickets should be seamless), then please make sure you’re using the latest version of it: v3.12.1

Additionally, please inform me if there have been any changes to your PayPal settings in WooCommerce (e.g. changing which email address is used in WooCommerce settings) or any other known recent changes that you can think of that might have any affect on certain attendee counts appearing or not appearing or that happened around the same time you noticed this issue.

===

Finally, if you still cannot change the quantity available to something other than zero, could you try temporarily activating the default Twenty Fifteen theme and seeing if the issue persists?

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

Thank you very much. I look forward to hearing back from you.

[Cliff]

Hi Steve. Thanks for your thorough question. Looking at your page with the Google Chrome inspector, I see you have this Console Error message: “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.”

We see this happen when a theme or plugin not from Modern Tribe is including Google Maps functionality and therefore causes a conflict.

Could you try temporarily activating the default Twenty Fifteen theme and seeing if the issue persists?

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

[Cliff]

Hi Austin.

(Please note that, per our Scope of Support Terms, we generally do not provide theme compatibility or customization support. However, we try to help with little tweaks when we can.)

Looking at your page’s source code, it looks like that page is using a “Page Sidebar Right” page template.

Here are my thoughts:

1. If you DO want to use the right-hand sidebar, then there’s no point centering your calendar because it’s already taking up the full width of the content area (i.e. non-sidebar area).
2. If you DO NOT want to use the right-hand sidebar page template (which must be your theme’s default page template), please try wp-admin > Events > Display > and change the “Events Template” option from “Default Page Template” to “Default Events Template” and see if that changes anything.

Please let me know how things go for you.

Thanks!

[Cliff]

Hi Terry. I visited http://www.indianatrailrunning.com/events/ but it resulted in a 500 site error.

Could you try temporarily activating the default Twenty Fifteen theme and seeing if the issue persists?

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

[Cliff]

Hi Stacey. Could you please provide me a screencast of what you’re trying to accomplish? You can share screencasts/screenshots with us by uploading to a free service and sharing a link. Several good options include:

• Dropbox (how-to)
• CloudApp (how-to)
• Jing (easy video recording and screenshot annotations)
• Flickr
• Google Drive
• or another one of your choice

You may choose to set your reply to “Private” if you don’t want the links to be as publicly-accessible.

Additionally, please provide me the links for both the site you’re wanting information FROM and the site you’re trying to run the import TO.

Once I get this information, I should be able to help further.

Thank you.

[Cliff]

Hi Oliver.

We don’t manage the translations. We simply make it so text is able to be translated.

Here are our translation information:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)

Please reference that information and let me know if you need any further assistance.

As far as the 404 link goes, would you mind grabbing your system information and pasting it here? Make sure to use the “Set as private reply” checkbox to protect your private information from the public.

You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the “System Information” box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help)

That will give me a lot of extra information to help diagnose the problem.

Thank you.

[Cliff]

Hi. Here’s a snippet I found that may help you figure things out:

Gist: https://gist.github.com/elimn/c47fb3e65d437c2479bd

Please understand that, per our Scope of Support Terms, we only provide support for the default WordPress themes like Twenty Fifteen. Additionally, we do not provide code customizations, but we try to point customers in the right direction to help them accomplish customizations on their own.

Please let me know how things go for you.

[Cliff]

Hi Luca. I found your Events page at http://it.goodeventsadvertising.net/eventi-vegan/

However, I’m not certain where on your site you’re referring to “read more”.

Please provide me a screenshot and link so I can try to help with the issue you’re experiencing.

Thank you.

[Cliff]

Thank you for the link to your home page and telling me to look for the @ sign.

I now see you’re using a custom integration for The Events Calendar (possibly provided by your Church Events theme). However, per our Scope of Support Terms, we do not provide support for such integrations.

Please contact your webmaster or plugin/theme author for this question.

Let me know if you have any follow-up questions.

[Cliff]

Josh, recurring events on the same day is something our developers are aware of but is not currently possible.

I’ve added this forum post to the internal bug tracker so this thread should get updated if/when this recurrence pattern becomes available. FYI: We don’t provide ETAs.

I hope this information helps in some way.

[Cliff]

Please either enter your license key in wp-admin > Events > Settings > Licenses. The automatic update might not show up for a little bit of time.

Alternatively, please check your Downloads and update the pro plugin manually (e.g. SFTP).

Please let me know how things go for you.

[Cliff]

Chris, thanks for the update.

We don’t login to customers’ sites, but thanks for the offer.

If you do notice issues with The Events Calendar with the latest WP 4.4 beta — with a WordPress default theme like Twenty Fifteen and all non-Modern Tribe plugins inactive — please provide testing details so I can try to recreate on my local site and see if I can replicate it. If you choose not to pursue it, just let me know that too, please.

Thank you very much.

[Author]

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