[Cliff]

I’m glad you got things sorted out. Have a great rest of your week!

[Cliff]

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

If you don’t want to wait for the fix to be released, you could edit /wp-content/plugins/the-events-calendar-importer-ical/src/Tribe/Utils/Timezone_Parser.php to replace Line 104:

 if ( ( new DateTime( $definition->getProperty( 'DTSTART' ) ) )->format( "c" ) == ( new DateTime( $transition["time"] ) )->format( "c" ) && $transition["offset"] === $this->parseOffsetToInteger( $definition->getProperty( 'TZOFFSETTO' ) ) ) {

with this:

 $start_datetime = new DateTime( $definition->getProperty( 'DTSTART' ) );
$transition_datetime = new DateTime( $transition[ 'time' ] );
if ( $start_datetime->format( 'c' ) == $transition_datetime->format( 'c' ) && $transition[ 'offset' ] === $this->parseOffsetToInteger( $definition->getProperty( 'TZOFFSETTO' ) ) ) {

Let me know how you’d like to proceed.

[Cliff]

Hi Tylor. Please undo/remove the customization from that other thread and only add these snippets:

1) CSS

tr.tribe-tickets-meta-row {
display: table-row !important;
}

You can add custom CSS code via your child theme’s style.css file or via a plugin like Simple Custom CSS or, my favorite, Jetpack. Jetpack supports regular CSS and the LESS and Sass pre-processors.

If you’re not a CSS expert, Jetpack’s Custom Design reference may prove helpful.

Please let me know how it goes for you.

2) PHP

https://gist.github.com/cliffordp/58cb269145d7187a45f9761128fdf338

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

I hope this information helps!

[Cliff]

Hi Eric.

Yes, sir! 🙂

That’s definitely how Event Tickets Plus should work.

FYI: we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Michael.

Yes, if you have PRO active, the Community Events form will allow users to create recurring events via the Community Events form.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Thanks for clarifying.

That date picker is from the Tribe Bar, which you can see at our Demo Site: https://cl.ly/1O2o3L3C3y2T

I’m not sure why only that part of your Tribe Bar is being displayed, but you can disable the Tribe Bar completely by checking the “Disable the Event Search Bar” box in your Display Settings (wp-admin > Events > Settings > Display tab)

Please let me know if this solves the problem for you.

[Cliff]

Thanks for sharing, Pete!

Have a great rest of your week.

[Cliff]

Hi Annette.

Thanks for your detailed question.

Please reference our Changing the browser title for calendar views KB article and let me know if you need anything else.

[Cliff]

Hi. Thanks for the link to your site.

I visited it and everything seems to be working as it should. Here’s a video of my testing out your site: https://cl.ly/2m3Z3Q2s2q47

Please let me know if you need anything else.

[Cliff]

Hi Arne. Thanks for the screenshot.

Could you please link me to where the screenshot is from?

[Cliff]

Hi Alicia.

When you login to your cPanel File Manager or FTP, you’ll need to navigate to /wp-content/plugins/ and find the event-tickets-plus and delete it.

Once you’ve done that, then you can try re-installing the Event Tickets Plus .zip via the wp-admin Plugins installer.

If you need additional help, please contact your web host.

Let me know how it goes for you.

[Cliff]

Hi.

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Then, please share your System Information (while in Testing for Conflicts mode).

Let us know what you find out.

Thanks.

[Cliff]

Hi Benjamin. Thanks for your interest in our plugin suite.

Per our Scope of Support / Terms, we don’t guarantee support with non-default WordPress themes (like TwentySixteen). However, things should typically work fine if the theme is coded according to WordPress best practices.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

Let me know if you have any follow-up questions.

[Cliff]

Hi Valry. Of course, it’s always good to keep database and file backups, but deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

I hope this helps. Please let me know if you need anything more on this subject.

[Cliff]

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