[Cliff]

Hi Kristy.

Thanks for sharing your feedback. Please follow the troubleshooting steps I provided, above, and if it’s still not working for you, please create your own thread so we can handle each user’s issue separately to make sure we fully resolve them.

Barry, please let me know how things go for you.

Thank you.

[Cliff]

Hi. Could you please try this code (added to a functionality plugin or your active child theme’s functions.php file)?

/**
* Helper to workaround unicode/encoding issues that can cause breakages in
* relation to ticket meta field functionality.
*
* @see https://central.tri.be/issues/65385
*
* @param array $fields
*
* @return array
*/
function ticket_meta_fields_char_encode_fix( array $fields ) {
foreach ( $fields as &$field_object ) {
$field_object->slug = urldecode( $field_object->slug );
}

return $fields;
}

add_filter( 'event_tickets_plus_meta_fields_by_ticket', 'ticket_meta_fields_char_encode_fix' );

Please let me know if it was successful.

Thank you.

[Cliff]

Hi Brian. Sorry you’re experiencing this.

This isn’t an issue we’ve heard of before. Therefore, I’d suggest following our recommended troubleshooting steps:

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi. Our Event Tickets / Event Tickets Plus plugins just use wp_mail() or the eCommerce plugin’s email sending code.

You might need to install an SMTP plugin (many exist at WordPress.org) or integrate an email sending service like Mandrill or other alternatives.

You may also need to make some DNS edits on your domain to fully complete such an integration.

This is just general information, not anything specific to our plugins, but I hope it helps.

[Cliff]

Hi Joseph / Chuck.

We don’t provide support for non-standard WordPress themes (like Twenty Sixteen), per our Scope of Support / Terms.

However, if you provide a walkthrough (e.g. link A works but link B is where the issue happens), I may be able to help you better understand what’s happening.

Another idea is to change your wp-admin > Events > Display tab > “Events template” option

[Cliff]

Hi David.

I don’t believe our plugins would have anything to do with this issue.

I’m not sure how you moved from an old version of your site to a new version, but I’d first suggest re-saving your Permalinks.

If that doesn’t work for you, you might want to ask your host and/or whomever helped you with the migration from old to new.

[Cliff]

Hi, Tommy and Simon. Sorry you’re experiencing this.

I’d suggest following our recommended troubleshooting steps (below).

Simon, please follow along below and open your own separate ticket if you don’t get it solved.

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Robert.

Are you wanting to implement the full Tribe Bar, the Filter Bar, or both on your homepage?

[Cliff]

Hi Nicole.

I’m guessing you’re talking about an HTML sitemap, not an XML sitemap, based on your link.

How are you generating this page’s content?

[Cliff]

Hi Chloe.

Our Event Tickets plugin just creates an input box of the “number” type. Each browser handles this differently.

For example, Chrome behaves as you described, but Safari always displays the up/down arrows for the input regardless of hover.

Please let me know if anything I said isn’t clear to you.

[Cliff]

Hi Anders.

Sorry you’re experiencing this. Thanks for the screenshots.

I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

I’m glad things are working for you now. Thanks for sharing.

We’ll leave this here for others to reference in the future.

Thanks to you and Enfold support.

[Cliff]

Hi Luca.

I didn’t quite understand all parts of your question, but I’d suggest checking your Map Settings at wp-admin > Events > Settings to make sure they are set to what you want.

If that doesn’t work for you, I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi Jake.

Since those are wp-admin links to your site, I can’t view them — and I didn’t get any screenshot uploads or links — but I did notice your URLs include “tribe_session”, which isn’t a post type we register.

Additionally, I don’t see a paid/supported license for Event Tickets Plus.

I’d suggest following our recommended troubleshooting steps:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to TwentySixteen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any PHP errors you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts mode).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

 

[Cliff]

Marcus, unfortunately, the JPG you tried to upload didn’t come through properly and any other file you tried to attach didn’t come through at all.

To share a PHP file, you can include a Dropbox, Google Drive, gist.github.com, or similar link.

Please try again.

Thank you.

[Author]

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