Emailed Tickets bounce back – Customers not receiving

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Home › Forums › Ticket Products › Event Tickets Plus › Emailed Tickets bounce back – Customers not receiving

  • This topic has 6 replies, 4 voices, and was last updated 10 years ago by chesapeakeghostwalks.
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  • August 31, 2016 at 5:37 am #1158042
    chesapeakeghostwalks
    Participant

    We were getting a few bouncebacks in the past week. All emails from particular clients – Registration confirmation, Invoice, Your Order is Complete and the actual emailed Tickets – all bounce back when the system tries to email. At first we thought the customer entered the wrong email address but now it’s happening to almost every ticket. They aren’t getting emailed. What is the problem? Screenshots below show one indication of all emails returned.

    August 31, 2016 at 7:12 am #1158089
    chesapeakeghostwalks
    Participant

    Strike this response. Issue still exists but this response after testing did not apply. I still need to know why this is happening.

    August 31, 2016 at 12:56 pm #1158444
    Cliff
    Member

    Hi. Our Event Tickets / Event Tickets Plus plugins just use wp_mail() or the eCommerce plugin’s email sending code.

    You might need to install an SMTP plugin (many exist at WordPress.org) or integrate an email sending service like Mandrill or other alternatives.

    You may also need to make some DNS edits on your domain to fully complete such an integration.

    This is just general information, not anything specific to our plugins, but I hope it helps.

    September 1, 2016 at 2:36 am #1158643
    chesapeakeghostwalks
    Participant

    But the mail function has been working for several years with no problem using WooTickets. Why would it malfunction now?

    September 1, 2016 at 11:57 am #1158967
    Cliff
    Member

    Email is an evolving technology, especially when it comes to authentication/security.

    I’m unsure why things would be different for you now, either for your server sending or for your users receiving, but following my previous advice would probably help resolve this issue.

    September 23, 2016 at 9:35 am #1167985
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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