Forum Replies Created
-
Posts
-
Odd and sorry that happened. Glad it was a one-time-only (hopefully) wonky thing. Do let us know if it happens again on this same or another event.
Thanks very much.
So it sounds like the issue is consistent, not just for this single event, correct?
In that case, please change your date format from DD/MM/YYYY to the default YYYY-MM-DD and see if that makes the End Date work as expected.
Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.
Thanks for the update.
Please note that threads get Closed automatically after a couple weeks of inactivity. If it does get Closed, please open a new thread, adding your current problem description and also linking back to this thread.
Thank you!
Hi. Users will only be able to see events they’ve created or ones an Admin has created. You may be interested in this free extension plugin: https://theeventscalendar.com/extensions/hide-others-organizers-and-venues-in-community-events/
Please let me know if you have any follow-up questions on this topic.
Hi, Rachel. Sorry you’re experiencing this.
Thanks for the thorough explanation and screenshots.
There’s a confirmed issue where the Attendee Report does not update instantly for some users. It’s been hours since you created this Help Desk ticket. Do you see any sales in there by now?
Does increasing the event’s capacity cause them to appear again or does it say Sold Out no matter what you try?
FYI: we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.
Hi, Linda. If your event end time has passed, you may not be able to extend the sale date past that time.
Please link me to the event you’re having trouble with. Also share a screenshot of the ticket settings you’re referring to.
Are you experiencing the same with other events on your site?
Please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.
Hi, Kate. Sorry you’re experiencing this.
My best guess is that this could be due to the End Sale being based on the UTC time zone instead of your set time zone… but maybe not since your event is in a UTC-plus time zone.
Have you experienced this with any other events?
Please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.
It’s not possible to use Venues or Organizers as anything other than the custom post types that they are.
You could use https://theeventscalendar.com/extensions/hide-others-organizers-and-venues-in-community-events/ — or fork it if needed — to limit what people see in the Community Events form options. If you choose to implement such custom code, do consider the differences between adding a new event vs editing an existing/upcoming event.
We do not have a bulk cleanup tool for Venues or Organizers, but you could use these recently-added options within The Events Calendar’s settings:
- Move to trash events older than ___
- Permanently delete events older than ___
You could then come up with a snippet tying into wp_trash_post() and/or wp_delete_post() and detect if the deleted post was an Event, then also delete its attached Venue and Organizer.
Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.
Hi. Only events with an assigned venue that has geolocation information appear on Map View.
If your site has a headquarters/central location, you could create a venue called “Online” and just give it a location. There might be 500 events at that single venue, but at least that map marker location would appear in Map View.
Please let me know if you have any follow-up questions on this topic.
Hi. Are you referring to the Rest API response?
Please provide a URL that is a 404 that you would like to set this up for so I can fully understand.
Hi, PAG. Thanks for your interest in our plugin suite.
Yes, The Events Calendar can publish such events and the Filter Bar add-on is great for site visitors to find the events they’re looking for.
We don’t have membership-type settings, but a third-party plugin shouldn’t be a problem, since Events are a custom post type that a membership plugin should be able to control. You may also wish to add your vote to this existing feature request: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/13391079-woocommerce-memberships-integration
Membership-type settings would also come into play for your 2nd question, which would apply to Event Tickets (ET) and its Event Tickets Plus (ET+) add-on.
I don’t believe we have the functionality of your 2nd-to-last bullet point, but our plugin is very extensible. If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.
Last but not least, we have Bundles and a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.
I hope this info helps. Let me know if you have any follow-up questions.
Hi, Herb. I’m not exactly following…
So did you setup these 2 options? If yes, are they working — in other words, is this what reduced your courses by half?
What is GoDaddy saying about 500, 503, and 504? Are these error codes you’re experiencing?
Whenever trying to troubleshoot a site, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).
Please let me know what you find out.
Thanks!
I believe you’ll need to use the ngettext filter instead: https://developer.wordpress.org/reference/hooks/ngettext/
This is because you’re filtering something from _n()
Please reference that documentation link and let me know if you can’t figure out how to proceed.
