Extending the End Sale date does not display ticket in event

[Linda]

Hi,

The ticket sale date for an event ended a day ago but we want to extend it by another day. We have updated the End Sale Date but the tickets are not appearing on the event.

I have also cleared the website cache.

Help!

Thanks,
Linda

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Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/tickets-sales-have-ended-error/

[Cliff]

Hi, Linda. If your event end time has passed, you may not be able to extend the sale date past that time.

Please link me to the event you’re having trouble with. Also share a screenshot of the ticket settings you’re referring to.

Are you experiencing the same with other events on your site?

Please share your System Information in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

[Linda]

Hi Cliff,

Here is a screenshot of the event closing date setting (https://www.dropbox.com/s/dv6b4gp0x08x7p3/ticket-end-sales-date.jpg?dl=0). The event end time did passed and we extended it for another day to end at a new date/time of yesterday at 5pm. Please note, we were able to extend the end date pass the initial end date for other events previously.

The event link is

SA Q&A Panel Series 1 – Connecting with Consumers – what works?

I have also enabled share system information on the website.

[Cliff]

Thanks very much.

So it sounds like the issue is consistent, not just for this single event, correct?

In that case, please change your date format from DD/MM/YYYY to the default YYYY-MM-DD and see if that makes the End Date work as expected.

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

[Cliff]

Actually, you might just try updating to our latest version (https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/) because there’s a fix regarding End Date time zones in there. Hopefully that’ll make things work as expected without having to test different date formats (but do try that if the latest version doesn’t work).

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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