[Cliff]

Sorry that happened, Amy.

I’m not sure why your theme settings wouldn’t have been preserved when switching themes temporarily, but that may be something you want to report to your theme support.

When you switched back to your theme again, did the Community Events form still not work? If not, please check for WP_DEBUG and console error messages and report those here.

[Cliff]

Hi, Usman. Sorry things turned so quickly to a refund, but if you submitted the form then it should be timely processed.

If you’d like to send me a copy of the latest .zip of the slider plugin, I can try to reproduce the issue and see if we can come up with a fix. It’s up to you.

[Cliff]

Thanks for testing.

If you left all the same plugins active and the only change you made was switching themes, then I’d say, yes, it is a theme conflict, unless maybe you have a plugin that only runs its code if this theme is active.

Since you were using a child theme, please test if things work differently when the parent theme is active (child theme is not in use).

If you’d like to resolve any such errors you discover, I’d recommend the following: Please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

After testing, all works as expected in our testing with the latest of all our plugins, Genesis, and WP.

Might there be other hooks or plugins or child-theme-specific issues at play on your site that could be causing things to not work well?

[Cliff]

Hi. Thanks for pointing to that for the possible solution.

I added a comment there with the new, full code snippet.

As far as how to implement it into your own site… welcome to WordPress customizing!

Best practice for adding custom code (like to implement a PHP snippet to modify The Events Calendar) is to create a functionality plugin, unless it’s something specific to your theme, in which case best practice is to make sure you’re using a child theme, then add the customization to your child theme’s functions.php file.

Note: do not include the beginning <?php line of the snippet. It’s needed to enable syntax highlighting on Gist, but you shouldn’t copy/paste that part if just pasting into your functionality plugin or midway through your child theme’s functions.php file.

I hope this information helps!

Please let me know if you have any follow-up questions on this topic.

[Cliff]

For others’ reference, here’s the full code snippet, assuming I understood Meredith’s modifications (thanks for sharing):

https://gist.github.com/cliffordp/a473ccda4308acb9ac66499de5407c9b

[Cliff]

Hi, Paul. Thanks for your purchase!

This would be possible via our Themer’s Guide. In this case, specifically this file: /wp-content/plugins/events-calendar-pro/src/views/pro/widgets/list-widget.php

Please reference that resource and let me know if you have any follow-up questions.

[Cliff]

Hi, Brian. Thanks for your thorough request and posting what worked for you.

I asked one of our developers to take a closer look for you, but I’m glad to hear you’ve got things sorted for now.

We’ll post an update here if we have anything to add to help improve your code.

[Cliff]

Hi. Sorry for the trouble you’re experiencing with this.

I checked with our development team and this should be working as described at https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

You might want to visit your License Keys page and see if everything looks good there.

If necessary, unassign it to free it up, and then see if localhost does work for you. If this is the case, we’ll dig a little deeper and see if we can recreate the issue.

Thanks!

[Cliff]

Hi. I’m very sorry to hear of all the difficulties you’ve had implementing our plugin and others (e.g. WooCommerce Memberships).

Unfortunately (but fortunately), these issues are not being experienced by everyone else.

I extended your PRO and ET+ licenses an additional 3 months.

Therefore, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Note: I see you’re using our old WooCommerce Tickets plugin. You’ll need to use our new Event Tickets plugin and its paid add-on Event Tickets Plus. You can read more at Moving to Event Tickets Plus.

Please review these links and let me know if you have any follow-up questions.

Once you verify you’re on the latest versions (and no longer using WooTickets), please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Bernhard.

Sorry you’re experiencing this.

Please share your System Information (only part of it came through). That will give me a lot of extra information to help diagnose the problem.

Then, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Please let me know how this goes for you.

[Cliff]

Hi, Cindy.

Events, Organizers, and Venues are 3 separate custom post types.

Each Venue post will have its title stored in wp_posts as the post_title.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Paul. Sorry you’re having to deal with this. Thanks for your thoroughness.

I’m guessing you’re experiencing a bug where a recurring event does not respect DST. I’m therefore guessing you created this recurring event during PST and it’s only off an hour during PDT. Is this correct?

I’d also suggest you check the box for “Show timezone” at the bottom of wp-admin > Events > Settings > General tab, as it might help highlight any discrepancies.

Finally, I’d recommend you pass http://yellerapp.com/posts/2015-01-12-the-worst-server-setup-you-can-make.html along to your sysadmin regarding your server timezone not being set to UTC. However, I do not believe it would affect this.

Please do some testing and let me know what you discover.

Thanks.

[Cliff]

Okay. I’m glad you got it sorted out. Sorry for the extra effort here integrating with your theme’s styling.

Is there anything more I can help with on this topic?

[Cliff]

Hi, Amy.

Using the latest versions of WP and our plugins, I was unable to reproduce these issues.

Therefore, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while changing tickets quantity, navigating your site’s home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket.

Then, please share your System Information (while in Testing for Conflicts Mode). That will give me a lot of extra information to help diagnose the problem.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

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