[Cliff]

The way QR codes work, your browser can only open a single URL.

If you want the QR scan to go to the check-in URL, leave things as-is.

If you want the QR scan to go to a different URL, like one that plays an audio file, you’d have to use a different/second QR code. It’d be your choice if you want to have 2 QR codes in a single email or do something different.

I really don’t understand the use case of a QR code in the ticket email going to an audio file. Could you please explain the goals of such an implementation?

[Cliff]

Hi, folks. Sorry to hear you’re experiencing this; glad for those of you who had it resolved…

In our forums we keep our threads focused on just one person’s issue at a time to ensure we fully answer each of your questions/issues. Please keep this in mind for the future and start your own separate thread so I can focus on the particulars of Garrett’s issue. Thanks for your understanding.

Garrett:

Could you please provide some sample links?

Also, general troubleshooting advice for this would be:

1) visit wp-admin > Settings > Permalinks and re-save your Permalinks settings

2) Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

[Cliff]

Hi, Chris. Sorry you’re experiencing this.

Regarding receiving a timely response, please reference our Scope of Support / Terms — basically that we do not work weekends.

I found http://www.stswithuns.org.uk/saint-of-the-day/ and it looks to be using the [tribe_events] shortcode.

Could you please provide a screenshot of your wp-admin post edit screen while in Text (not Visual) edit mode so I can see exactly what the content of this page is?

Also, do you have any link(s) to view this recurring events issue still happening elsewhere on your site? It doesn’t sound like a problem we’ve heard of before.

Could you also please clarify if you possibly are not even trying to use recurring events functionality but recurring events are still happening?

[Cliff]

Hi, Gergana.

We have this information regarding translations:

• Translating the premium plugins
• Translating The Events Calendar (free/core plugin)
• How to Override Plugin Language Files (custom language files on your own site)
• Customizing/Changing any bit of text (actual code snippet is at the very bottom) — or using the Say what? plugin (third-party, not guaranteed or supported by us) might be easier to setup and use to do the same thing as our provided code snippet

Please let me know if you need any further assistance.

[Cliff]

Hi, Nicola. Sorry you’re experiencing this.

This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

 

Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

As your programmer friend said, there are console errors at your site–which shouldn’t be there. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Cliff]

Hi, Edwin. Thanks for your detailed report.

I’ll pass this along to our developers. Hopefully it’ll be a quick fix included in an upcoming release.

 

[Cliff]

Hi, Luis.

You might be able to use this (which turns off the auto scrolling) as an example: https://pastebin.com/weSav9UD

Please let me know how this goes for you.

[Cliff]

Hi, Thomas.

Thanks for your interest in our plugin suite.

I’d guess the cleanest way to implement this is to get the current day/month and then redirect to the month you want. For example: if today is July 2017 and you always want it to be 50 years in the past, you could redirect http://wpshindig.com/events/ to http://wpshindig.com/events/1967-07/

You wouldn’t need any of our paid add-ons to try this out. Therefore, I’d suggest you try this out with our free The Events Calendar core plugin.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Arthur.

The QR codes added by Event Tickets Plus aren’t customizable, but you could remove them via custom code like this:

https://gist.github.com/elimn/36b24ada494337b5dad7

And then you could re-add your own QR code with your own (different) custom code.

You can reference our QR code generator’s code at /wp-content/plugins/event-tickets-plus/src/Tribe/QR.php if it might help.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

[Cliff]

Hi, Evan.

You’re able to display past events at yoursite.com/events/past/

Please let me know if there’s something different you were looking for.

[Cliff]

Hi, Andre.

Looking at the source code of that URL, I see this JSON-LD data:

`<script type=”application/ld+json”>[{“@context”:”http://schema.org&#8221;,”@type”:”Event”,”name”:”Learn to ocean swim”,…,”url”:”http://oceanfit.com.au/event/learn-to-ocean-swim-clinic-071017as/&#8221;,”startDate”:”2017-10-06T20:00:00+00:00″,”endDate”:”2017-10-06T23:00:00+00:00″,”location”:{…</script>`

Therefore, Google is reading your event page correctly.

Could you please send me a screenshot of this event’s start and end date settings?

[Cliff]

You bet, Tim.

Have a great week.

[Cliff]

Here’s a GIF of me not being able to reproduce that issue: https://cl.ly/1b0I3G1P372O

Please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

[Cliff]

Excellent! Good job. Have a great week.

[Cliff]

Sorry you’re experiencing these inconsistencies.

(Please note that image attachments do not come through the email replies.)

In Testing for Conflicts Mode, is there a way to reproduce this so that I can try it on my site and, if reproducible, possibly get a fix in place?

[Author]

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