time format am/pm shows up – but shouldnt

[websource]

Hi there
In my event creating form the time shows up in am/pm and does not respect my wordpress settings in Settings > General

Please check & Thanks
Brian

[Cliff]

Hi, Brian.

Here’s a 30 second video demonstrating that it’s working as expected for me: https://cl.ly/2X192L0m1O2D

Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

[websource]

Hi Cliff

Soory it seems im in the wrong forum. Please move it to Events Ticket Plus.
Please see screnshots attached. (1) settings (2) am/pm problem at tickets section of a new event

Thanks
Brian

[Cliff]

I moved this thread but couldn’t recreate that issue: https://cl.ly/3S3U1k013f0R

Since this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

Once you verify you’re on the latest versions<span style=”font-size: 0.875rem;”>, please follow our </span>Testing for Conflicts Guide<span style=”font-size: 0.875rem;”> (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.</span>

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

If none of that works, maybe try switching your site’s language to English???

Let us know what you find out.

Thanks.

[websource]

Hi there

After changing to the english version its still am/pm at tickets part. See attached.
After changing sometimes between languages and time settings it now works. Strange behaviour.

Brian

[Cliff]

Sorry you’re experiencing these inconsistencies.

(Please note that image attachments do not come through the email replies.)

In Testing for Conflicts Mode, is there a way to reproduce this so that I can try it on my site and, if reproducible, possibly get a fix in place?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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