Cliff

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Viewing 15 posts - 3,061 through 3,075 (of 10,686 total)
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  • in reply to: Past recurring events listing as exclusions #1328574
    Cliff
    Member

    This reply is private.

    in reply to: Past recurring events listing as exclusions #1328572
    Cliff
    Member

    I ran this past one of our developers. They said a cleanup utility is on the team’s to-do list, so I apologize for not being in the know about it before and for the extra effort on your end.

    I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. I did pass along its priority for your situation.

    I apologize for this issue and appreciate your understanding and patience.

    in reply to: Recurring Events Failing to Generate #1328567
    Cliff
    Member

    Phew! Glad that was it. Thanks for confirming. 🙂

    in reply to: Import options greyed out except for CSV File #1328565
    Cliff
    Member

    This reply is private.

    Cliff
    Member

    Thanks for your testing. I hope things go smoothly with EDD’s support.

    in reply to: Event category can't be found when loaded in header #1328559
    Cliff
    Member

    Oh, if you’re trying to get the title for the entire Event Category, not a single event, you should instead be using tribe_events_title() or single_term_title(), depending on your desired implementation.

    Please let me know if you have any follow-up questions on this topic.

    in reply to: Event category can't be found when loaded in header #1328558
    Cliff
    Member

    get_the_title() should be working just fine. Maybe your $post variable isn’t set correctly, or maybe it’s not running in the correct context / at the correct time. I’d need to know where you’re putting that code.

    Also note that you could just use the_title() instead.

    in reply to: Restrict Access to Add to CaLendar #1328517
    Cliff
    Member

    Hi, Analiese.

    The only settings Community Events (CE) comes with regarding this is sort of setup are available at wp-admin > Events > Settings > Community Events tab > “Access Control” section.

    There aren’t any integrations with specific membership plugins, but any membership plugin that can control access to specific URLs should work fine if the built-in CE settings aren’t sufficient for your needs.

    Please let me know if you have any follow-up questions on this topic.

    in reply to: Event Tickets Plus. #1328508
    Cliff
    Member

    Hi, Cyber. Sorry you’re experiencing this.

    This isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

    Of course, we always recommend restorable database and file backups before modifying anything on your site.

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

    Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Let us know what you find out.

    Thanks.

    in reply to: Auto Create Tickets #1328507
    Cliff
    Member

    Hi, Christopher.

    Event Aggregator (EA) will import events but not tickets, since tickets are not supported by the iCalendar spec.

    If an event is edited at the source (where imported from), the event EA creates in WP should simply receive the event updates (e.g. modified event description) and the tickets shouldn’t be affected at all.

    With everything, I’d suggest testing it to see how it works for your own needs to make sure before implementing site-wide.

    Please let me know if you have any follow-up questions on this topic.

    in reply to: Event with BOTH RSVP and WooCommerce tickets #1328502
    Cliff
    Member

    Hi, Camilla. Sorry you’re experiencing this.

    WooCommerce tickets and RSVP tickets can definitely be used together. If this isn’t working for you, I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

    Of course, we always recommend restorable database and file backups before modifying anything on your site.

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

    Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Let us know what you find out.

    Thanks.

    in reply to: Email Notifications #1328500
    Cliff
    Member

    Hi, Brody.

    Please see if this snippet works for you (note that you’ll need to customize it to your needs):

    https://gist.github.com/cliffordp/c4fb2ea8fb5ca44973ff06e6facc9742

    Please let me know how this goes for you.

    in reply to: tribe_create_event() EventStartDate incorrect #1328489
    Cliff
    Member

    Hi, John. Sorry for the struggles here. Could you please provide the entire code snippet you’re using to try to create this event and also describe where you’ve implemented this / when this code runs?

    in reply to: Class Registration vs Tickets #1328485
    Cliff
    Member

    Hi, Sonya.

    We’re always glad to hear when someone loves our stuff! 🙂

    If you’re using our RSVP tickets (not WooCommerce or EDD), you could use the tribe_tickets_register_ticket_post_type_args filter hook.

    I’ve added your vote to the internal to-do item to make this possible and easier.

    Please let me know if you have any follow-up questions on this topic.

    in reply to: front end date picker gone #1328478
    Cliff
    Member

    Hi, Jeffrey.

    Please go to wp-admin > Events > Settings > Display tab and see if the “Disable the Event Search Bar” box somehow got checked.

    If it’s not checked, this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

    There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

    Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

    If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

    Of course, we always recommend restorable database and file backups before modifying anything on your site.

    If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

    Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

    You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

    Let us know what you find out.

    Thanks.

Viewing 15 posts - 3,061 through 3,075 (of 10,686 total)