[Cliff]

Nicolas,

Did you get the .zip plugin and try it out yet?

[Cliff]

Hi, Martin.

I understand you are likely experiencing the exact same thing as this thread’s original poster.

We definitely want to keep track of trends regarding specific bugs or theme/plugin incompatibilities. However, we need you to create your own separate thread (linking back to this thread would be great) so that we can address each user’s issue independently.

By doing it this way, we can fully address the situation based on each user’s unique combination of settings, active plugins, etc. We’ll also be able to compare and contrast as needed.

Finally, posting to your own thread allows you to share your System Information Report and post Private Replies that only you (the original poster) and our staff can see.

Please do reference any action steps we may have recommended in this thread and then create your own separate thread with as much information as you think would be helpful for us.

Thank you for your extra effort and understanding.

===

Wesley, I’m looking forward to hearing back from you how things went.

 

[Cliff]

This reply is private.

[Cliff]

In a Private Reply:

Could you please screenshot http://supportdetails.com/ to me and also specify the version of Apple Mail you’re running?

Finally, please send a screenshot of this happening in Apple Mail.

Thank you.

[Cliff]

I’d guess you have to pass the Event ID instead of the Product ID / current post ID…

Unless you plan to have every single event have a WooCommerce ticket, you’d probably be better off not actually using tribe_get_template_part() to load the modules on the WooCommerce Product page because then the edits you make (via template overrides–such as replacing current ID with Event ID) would affect all event templates.

===

https://theeventscalendar.com/knowledgebase/selling-tickets-from-the-woocommerce-products-page/ links to https://gist.github.com/theeventscalendar/3b7e3cac79b5c7b62d0e, which might be what you’re missing… however, if you’re selling multiple tickets per event, that’d be multiple WooCommerce Products… so it may not quite work in the Event List format you’re asking about.

[Cliff]

1)

What error?

What’s the value of $venue->ID?

What’s the value of $wp_query->query_vars?

2)

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/16804615-sort-events-by-distance

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Thank you.

[Cliff]

That’s correct, Brian.

This thread will receive an update once the fix for it is released.

[Cliff]

This reply is private.

[Cliff]

Good looking out, Mathew. Thanks! 🙂

[Cliff]

I checked with our developers and it doesn’t seem this should be happening.

However, they asked me to recreate the setup to see if I could reproduce it.

To that end, please let me know the following:

1. Do you have The Events Calendar network activated?
2. Do you have your EA license key entered in each site’s settings or only in the main site’s settings (if that’s the only site doing the importing from the others)?
3. Could you please link me to the event feeds you’re importing (e.g. the actual URL for subsite1.domain.com) and link to each event you’re expecting to import separately (e.g. subsite1.domain.com/event/this-event/ and subsite2.domain.com/event/that-other-event/)

Thank you.

[Cliff]

Could you please specify which feed didn’t work for you?

Does it work manually?

Were there no new events at that feed?

[Cliff]

Thank you for your detailed report. However, I couldn’t reproduce it: https://cl.ly/152S431r0C0U

Please do follow each and all of the steps I provided previously. Also note that there was a new version released yesterday.

Please let me know how this goes for you.

[Cliff]

Ah, and I found this reported elsewhere, too, actually.

You might want to try this fix: https://theeventscalendar.com/support/forums/topic/google-search-displays-incorrect-event-date-2/#post-1311048

If you do try it, please let me know how it goes for you.

[Cliff]

Thanks, Troy.

I now see this:

"startDate":"2017-08-12T19:00:00+00:00","endDate":"2017-08-13T03:00:00+00:00"

So the JSON-LD is technically correct either way, but https://developers.google.com/search/docs/data-types/events does say it should be in the event’s local time, not forced to UTC (+00:00), so I have logged this as a bug internally.

I’ll mark this ticket as Pending Fix, which means this thread should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

 

[Cliff]

Well done. Thank you.

I tried to replicate this by creating an event with “past” as the start of the event title and slug.

I then tried to visit it and it worked just fine, with the same rewrite rules as yours: https://cl.ly/2O1l0C2p2Q06

Therefore, I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.

[Author]

Posts