[Cliff]

Ok, please try again!

Please let me know what you find out.

[Cliff]

Hi. Thanks for using our plugins!

Tickets can only be created on a single event’s wp-admin edit screen (or other post types if enabled in the Tickets settings at wp-admin > Events > Settings).

If you create a WooCommerce type ticket from an event’s wp-admin edit screen, it’ll automatically create the Woo product and set its visibility to hidden so it doesn’t appear in your general Woo store.

These articles might also be helpful:

• https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/
• https://theeventscalendar.com/knowledgebase/making-tickets/
• https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Matt.

That looks like a highly-customized version of our plugin. It doesn’t even have much of the HTML markup that our List View typically does.

Our List View typically looks more like http://wpshindig.com/events/list/

Regardless, you could customize the default List View by referencing our Themer’s Guide and, for example, creating a button for each event to each event’s iCal link, which is visible at the bottom of the single event view, like this:

• http://wpshindig.com/event/startup-happy-hour/2017-09-15/
• –> http://wpshindig.com/event/startup-happy-hour/2017-09-15/?ical=1 (notice the ?ical=1 on the end)

These single event calendar export links are generated by the single_event_links() method in /wp-content/plugins/the-events-calendar/src/Tribe/iCal.php

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.

Please let me know how this goes for you.

[Cliff]

Hi, Fiona. Thanks for your interest in our plugin suite.

I believe you’re requesting the same thing as one of our existing feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6388546-support-woo-product-variations-within-event-ticket

Please do add your vote there.

This allows us to gauge interest in this particular feature request, which helps us prioritize our development efforts.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Chris. Sorry you’re experiencing this.

I haven’t heard of this happening before.

I’d suggest deactivating (removing if necessary) those 8 scheduled imports (make sure you don’t lose them, of course) and then use a plugin like WP Crontrol (third-party, not guaranteed or supported by us) to make sure nothing with “aggregator” is in there anymore.

<span style=”font-size: 0.875rem;”>Then follow our </span>Testing for Conflicts Guide<span style=”font-size: 0.875rem;”> (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.</span>

Of course, we always recommend restorable database and file backups before modifying anything on your site.

Also enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see (there shouldn’t be any if you’re in Testing for Conflicts Mode, but leave WP_DEBUG and WP_DEBUG_LOG activated).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Finally, add back 1 scheduled import and see if the errors persist (still while in Testing for Conflicts Mode). If not, add the other 7 and see. Note that you might have to wait a while (like an hour or slightly more) for things to happen on their own and therefore be tested in your new setup.

If you’re unable to do this testing on your live site because it’ll take too long, I’d suggest using a staging site copy of your main site.

Let us know what you find out.

Thanks.

[Cliff]

Hi, Erla. Sorry for any confusion about your site’s events.

You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

===

That being said, maybe you’re confusing our plugin with another because our events are not created in any “products section”.

Here are some other references that may be helpful to you:

• New User Primer: The Events Calendar
• Our plugins’ feature requests forum
• Our free support forum for The Events Calendar (for bug reports and users helping each other — no usage support provided by us)

[Cliff]

Hi, Ronald. Sidebars are part of your theme, which we do not provide support for.

However, it might help to know that the Events pages are technically WordPress archive views of the tribe_events custom post type, which might help for your theme’s settings or if requesting support from them.

Please let me know if you have any follow-up questions on this topic.

[Cliff]

Hi, Susan.

If you’re talking about The Events Calendar‘s Description field on wp-admin Event edit screens, it should work like any other Post or Page writing area (TinyMCE).

You should be able to hit the Return/Enter key and switch between the Visual and Text editors, etc.

If you can’t do this on Event edit screens or Post or Page edit screens, this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

===

To confirm, no the paid version doesn’t work any differently in this respect.

Also, you posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.

We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.

If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.

Thank you for your understanding and thank you for using our plugins.

[Cliff]

Hi, Todd.

Please reference https://theeventscalendar.com/knowledgebase/creating-custom-filters-for-filter-bar/ and if that’s not helpful enough, please see /wp-content/plugins/the-events-calendar-filterbar/src/Tribe/Filters/Category.php for an example of how our custom taxonomy gets added.

Please let me know how this goes for you.

[Cliff]

Hi, Adam.

Sorry to hear you’re having to deal with this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

You might want to try doing a regular WordPress export and then import to the other site and see if it does export and import for the custom post types applicable to the tickets.

If that doesn’t work, please specify if you’re using RSVP Tickets, WooCommerce Tickets, and/or EDD Tickets so we might be able to advise further.

[Cliff]

Hi, Lauren.

Here’s a category list view from our demo site: http://wpshindig.com/events/category/wp-meetups/list/

Clicking the “Previous Events” link goes to http://wpshindig.com/events/category/wp-meetups/list/?tribe_event_display=past&tribe_paged=1

Notice the difference between “list” and “past”

How did you generate the “list” link you shared?

[Cliff]

Hi, Crystal.

Sorry you’re experiencing this issue.

Could you please provide the Facebook URL you’re importing from where you experience this issue? Please also clarify if it’s all imports from Facebook or just a specific one.

[Cliff]

Hi, Luke. Sure thing. Thanks for your interest in our plugin suite.

You can use the free/core The Events Calendar plugin and then purchase the Eventbrite Tickets add-on and then you’ll be good-t0-go.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

[Cliff]

Hi, Paul. Sorry you’re experiencing this error.

Could you please specify the Facebook URL you’re experiencing this with?

[Cliff]

Hi, Gabriele.

I’m unclear what you’re wanting to accomplish.

What ics file, specifically, are you wanting to import?

And what “local information” is not importing that you’re expecting should?

[Author]

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