Hi, Erla. Sorry for any confusion about your site’s events.
You posted in our Pre-Sales forum from a user account that doesn’t have any purchases associated with it.
We don’t answer support questions for The Events Calendar core/free or Event Tickets core/free or their paid add-ons in the Pre-Sales forum.
If you made your purchase(s) through a different user account, please login to that account and then post in one of the paid forums.
Thank you for your understanding and thank you for using our plugins.
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That being said, maybe you’re confusing our plugin with another because our events are not created in any “products section”.
Here are some otherĀ references that may be helpful to you: