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October 13, 2017 at 10:52 am in reply to: Private Presales Question #1363403

Cliff
Member

Tito, I’m please to let you know that management has agreed with me that we’d like to help! Please check your email address for details, and keep up the good work.

October 13, 2017 at 10:27 am in reply to: Using a QR scan app on which i can import the tickets' code to work offline #1363396

Cliff
Member

Adam, thanks for sharing your idea.

Stéphane, I found that snippet at https://gist.github.com/niconerd/914d8ca5603b648f1db0fc790b3b4910

If I’m understanding you correctly, that snippet works fine but it exports only the Ticket ID column in the CSV. Instead, because you want First name ticket holder, Last name ticket holder, and Name of the ticket added to the export, how about we just leave the original CSV as-is (already has all that data) and then add the Ticket ID column? Here’s the code for that:

https://gist.github.com/cliffordp/a3c9da35e1b4e7ca2236374c802359eb

(All I really did was remove the $columns = array(); part.)

Please let me know how this goes for you.

October 12, 2017 at 8:11 am in reply to: Filter Bar functionality not as expected #1362614

Cliff
Member

This reply is private.

October 12, 2017 at 7:50 am in reply to: SportsPress Shortcode in Event? #1362600

Cliff
Member

You’re very welcome. Have a great rest of your week.

October 11, 2017 at 10:13 pm in reply to: Google Events Search Results Showing Incorrect Times #1362405

Cliff
Member

Hi, Masha. Sorry you’re experiencing this known bug.

Please reference https://theeventscalendar.com/support/forums/topic/google-search-displays-incorrect-event-date-2/#post-1311048

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

October 11, 2017 at 10:05 pm in reply to: Second Event Pro license for a site #1362401

Cliff
Member

Hi. If you are pushing updates from test.domain.com to domain.com, you should just put the license key at test.domain.com and not in domain.com.

If you decide you do want to go the route of a second license for each domain (so they both receive automatic updates), please go to https://theeventscalendar.com/license-keys/ and click to update to the Business-level license, which supports 3 sites.

Please let me know how this goes for you.

October 11, 2017 at 10:00 pm in reply to: Filter Bar functionality not as expected #1362398
Cliff
Member
Hi, Dave.

Filter Bar definitely doesn’t need a search term in order to work. You can try it out at our demo site: http://wpshindig.com/events/

If it’s not working properly, this isn’t currently a known issue so I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

If you choose to go the route of a refund, please complete our Refund Request Form and link back to this thread for reference.

I hope this info helps. Let me know if you have any follow-up questions about this topic.
October 11, 2017 at 9:56 pm in reply to: Trying to achieve an Events Slider #1362396

Cliff
Member

Hi, David.

Please reference https://theeventscalendar.com/knowledgebase/integrating-events-calendar-slider-revolution-essential-grid/

We don’t endorse Slider Revolution above other sliders, but it should be a helpful resource no matter which slider you choose.

Please let me know how this goes for you.

October 11, 2017 at 9:52 pm in reply to: Events I want to post in the future will only post on the current date. #1362395
Cliff
Member
Hi, Liza. Sorry you’re experiencing this. There shouldn’t be any problem with Mac OS Sierra or High Sierra.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?
Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

You might also see if you can spot any console errors at your site. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Let us know what you find out.

Thanks.
October 11, 2017 at 9:45 pm in reply to: Event Calendar Licence Key #1362393

Cliff
Member

Hi, Kate.

Please remove your license key from your old site (if it’s still available), go to https://theeventscalendar.com/license-keys/, and enter your license key into your new site.

Please let me know how this goes for you.

October 11, 2017 at 9:43 pm in reply to: Private Presales Question #1362391

Cliff
Member

Hi, Tito.

Please post your questions here. If there’s sensitive information you don’t want to share via our forum, you can email

However, please note that they may direct you back here if not discussing sensitive information. Support via our forums is how we handle almost all requests.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

If you login to an account with a purchase associated with it, you’ll have an account on our forum, which will allow us to exchange Private Replies via the forum.

I hope this info helps. Let me know if you have any follow-up questions.

October 11, 2017 at 9:39 pm in reply to: Events that span months do not display in second month #1362388

Cliff
Member

Hi, JW.

This is a high priority bug and a fix should be part of our next release, sometime this month.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now.

I apologize for this issue and appreciate your understanding and patience.

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

October 11, 2017 at 9:36 pm in reply to: create a event doesnt show up #1362386

Cliff
Member

Hi, Patric.

Please install https://wordpress.org/plugins/the-events-calendar/ and see if you get the options you’re looking for.

October 11, 2017 at 9:35 pm in reply to: SportsPress Shortcode in Event? #1362385

Cliff
Member

Hi, Travis.

I haven’t personally used https://wordpress.org/plugins/sportspress/ before, but shortcodes work just fine, like in any other Page or Post.

You might also benefit from https://theeventscalendar.com/extensions/calendar-widget-areas/

Please also reference https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Last but not least, we have a pretty great Refund Policy so you can buy one or many of our add-ons and thoroughly test them.

I hope this info helps. Let me know if you have any follow-up questions.

October 11, 2017 at 9:30 pm in reply to: Displaying events based on picked date in community events #1362383

Cliff
Member

Hi, Tamara.

Community Events uses https://jqueryui.com/datepicker/

You could follow its documentation to come up with your own snippet to customize it to your needs.

If you need some coding help, you may want to ask your developer or reference our documentation and list of known customizers.
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