Cliff

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Viewing 15 posts - 1,831 through 1,845 (of 10,686 total)
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  • in reply to: Help with working with Astra Theme… #1398239
    Cliff
    Member

    Hi. This group exists but isn’t “official” (i.e. not our own and not monitored by us): https://www.facebook.com/groups/1035627133125897/

    If you get stuck, we can sometimes go above-and-beyond for you, depending on what the issue is.

    Please let me know what you find out.

    Cliff
    Member

    Hi, Kathryn. Sorry you’re experiencing this.

    I looked into the log you shared and one of the messages was:

    The aggregator origin “””” contains records, but is not supported and was skipped in the counts.

    I’m not exactly sure how that happens, but sometimes the solution is to delete the scheduled import and re- set it up. Have you tried this yet?

    Also, to be clear, it’s 100 import jobs, not 100 events.

    If you don’t get things figured out by deleting and re- setting up your scheduled imports, please send me a screenshot of your scheduled imports screen.

    Thank you.

    Cliff
    Member

    Hi. I tried to replicate this but could not.

    Please ensure the logged-in user is shown as the Author of the event. To do so, login as an Administrator, edit the event in wp-admin, ensure the Author metabox is checked, then set the Contributor user as the author.

    Then they should be able to get to yourevents-com/events/community/attendees/event/1234/ (the event post ID)

    Please let me know how this goes for you.

    Cliff
    Member

    Hi, Chris.

    I’d imagine you can select a Default layout for your theme and then playing with this option: wp-admin > Events > Settings > Display tab > “Events template” might make things work better for you.

    If that doesn’t work, I’d suggest asking your theme author how-to for the tribe_events custom post type archive view.

    Thanks!

    in reply to: AMP #1398214
    Cliff
    Member

    Hi, Andrei.

    We currently do not support Accelerated Mobile Pages (AMP), but you could reference this snippet to get you started:

    https://gist.github.com/cliffordp/af0b1645ff0e5e25edc10ffcccf2df29

    Please let me know if you have any follow-up questions on this topic.

    in reply to: Find Events Button, Map not working, text overflow #1398209
    Cliff
    Member

    Hi. Sorry you’re experiencing issues. We definitely try to keep things operating efficiently and effectively, but we acknowledge this isn’t always the case.

    Specific to the issue you reported in this thread: I was able to replicate the bug of the Near filter not autocompleting.

    I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    in reply to: Single Event Schedule that repeats? #1398179
    Cliff
    Member

    Hi, Paul.

    If I’m understanding what you need, you should repeat “weekly” and select “Saturday” as the repeat day (which should be auto-selected if the initial event time is on a Saturday).

    Please let me know how this goes for you. If it’s not working as expected, please share a screenshot or video screen capture.

    Cliff
    Member

    Hi, Ella. It sounds like this article is just what you need: https://theeventscalendar.com/knowledgebase/creating-hub-site-event-aggregator/

    Please review it and let me know if you have any follow-up questions on this topic.

    in reply to: Design the calendar pages #1398176
    Cliff
    Member

    Hi. There’s no drag-and-drop sort of page builder for such customizations, but you can make customizations by following our Themer’s Guide.

    Please let me know how this goes for you.

    in reply to: Event Calendar Pro API #1398165
    Cliff
    Member

    Here’s a snippet example, which you could view what’s in $record and do what you need based on what’s in there:

    https://gist.github.com/cliffordp/4d4875f93ee9acf08584007c978919a0

    If you still can’t get it figured out, please provide me the full code of your customization attempt.

    in reply to: Structured data in venue's page #1398162
    Cliff
    Member

    Ah, yes, this is the same as another user experienced. Details are at https://theeventscalendar.com/support/forums/topic/schema-on-venues-pages/#post-1368859

    I’ve logged this bug with our developers and this and that other thread should get a response if/when a fix is released.

    Thanks for your understanding and patience.

    Cliff
    Member

    Sara, I see you’re using [tribe_events view="list"]

    I confirmed on my local testing site that it’s not scrolling back to the top, like is happening on your site.

    I ran this past our development team and it is confirmed as a bug because the intention of the shortcode is to act as the regular view (in this case yoursite/event/list/), which does scroll to the top.

    I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

    in reply to: Problem with dates of 2018 events #1397960
    Cliff
    Member

    Very glad to hear that. Thanks for letting me know.

    Have a great week!

    in reply to: iCalendar import missing location #1397798
    Cliff
    Member

    Could you please provide a link to the iCal URL you are using? (Feel free to share in a Private Reply if you prefer.)

    Cliff
    Member

    Thanks for the explanation and screenshots. I confirmed this bug and marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

    I apologize for this issue and appreciate your understanding and patience.

Viewing 15 posts - 1,831 through 1,845 (of 10,686 total)