When using a shortcode, doesn't scroll to the top when selecting "next page"

[Sara Dunn]

Hi,

Please reference https://theeventscalendar.com/support/forums/topic/stays-at-bottom-of-page-when-clicking-next-events/

I have copied my site to a staging site, activated WP theme Twenty Sixteen and deactivated all plug-ins with the exception of
Events Calendar and Events Calendar Pro. When scrolling to the bottom of the page and selecting the “next page” link the page does not scroll to the top.

The page in question is http://staging.kazoostate.flywheelsites.com/shows-and-tickets/ ( please see follow-up private message for userid / password)

Code on the page is:
__________________________________________________________

Know before you buy: Here is our important Ticket Information

[tribe_events view=”list”]

If you’re looking for shows and concerts in Kalamazoo, Michigan, you’re in the right place!

The Kalamazoo State Theatre is proud to host an impressive lineup of events in a historic setting.

_____________________________________________________

http://staging.kazoostate.flywheelsites.com/events/ works properly, but we can’t style to header block at the top to include the page title. (https://www.kazoostate.com/shows-and-tickets/) – If you can suggests how to do that, it would solve this problem as well

[Sara Dunn]

This reply is private.

[Cliff]

Hi, Sara.

Thanks for your detailed question.

I visited your site and confirmed it does not scroll to the top for me either.

As Geoff pointed out in that previous thread you linked to, it could be a conflict with your theme or a plugin. I didn’t see any JavaScript console error, so that’s good, but it still may be a conflict.

I’d suggest following these recommended troubleshooting steps for your own site:

There might be some new updates available. Could you please make sure all your Modern Tribe plugins (and WordPress core) are at their latest versions?

• Downloads / Version Numbers
• License Keys
• TEC Automatic Updates
• or TEC Manual Updates
• WordPress core updates

Once you verify you’re on the latest versions, please test to see if the issue is still happening for you.

If it is, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Of course, we always recommend restorable database and file backups before modifying anything on your site.

If it doesn’t, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Then, please share your System Information (while in Testing for Conflicts Mode) in a Private Reply. That will give me a lot of extra information to help troubleshoot this.

Let us know what you find out.

Thanks.

[Sara Dunn]

This reply is private.

[Cliff]

Sara, I see you’re using [tribe_events view="list"]

I confirmed on my local testing site that it’s not scrolling back to the top, like is happening on your site.

I ran this past our development team and it is confirmed as a bug because the intention of the shortcode is to act as the regular view (in this case yoursite/event/list/), which does scroll to the top.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

[Victor]

Hi Sara!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-6-may-2018/

We appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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