[Cliff]

Hi, Pim / Gr.

Please reference these snippets:

• https://gist.github.com/cliffordp/c4fb2ea8fb5ca44973ff06e6facc9742
• https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182

One of those might be what you’re wanting or close enough that you could figure it out from there.

Please let me know how this goes for you.

[Cliff]

Hi. Regular Photo View works fine for me with the latest versions of Avada theme, WordPress core, and our plugins. Here’s a GIF: https://cl.ly/1X1H2K0d1U2a

If you want Photo View on your home page, please reference https://theeventscalendar.com/knowledgebase/how-to-make-your-calendar-your-sites-home-page/ and let me know if you have any follow-up questions.

[Cliff]

Excellent! So glad we could go above-and-beyond for you in this one, and thanks to you for pointing out that our Knowledgebase article needs some love. We’ll eventually get to that.

Have a great rest of your week!

[Cliff]

Are you customizing /wp-content/plugins/event-tickets/src/views/tickets/email.php via a template override (per our Themer’s Guide) at [your-active-child-theme]/tribe-events/tickets/email.php

Basically, the PDF is a print view of the actual email they receive and modifying this email.php file is what would go into both the email client and the PDF.

Is this not your experience or are you wanting styling in the PDF separate from the email styling? Whichever it is, please provide details and explanation.

[Cliff]

Thanks for the clarification.

There are a couple of ways we’ve seen this happen in the past; please investigate each scenario on your site:

1. user does not have JavaScript enabled and therefore does not see the ticket’s attendee information fields but can still purchase (resolved months ago)
2. user has JavaScript and adds quantity 1 to the cart but then, in the cart, changes the quantity to 3 — then 2 of the 3 will not have attendee information fields

If your issue is #1, please ensure you’re on the latest versions of Event Tickets and Event Tickets Plus.

If your issue is #2, one of these snippets may come in handy for you (make sure to read their descriptions and code comments):

• https://gist.github.com/cliffordp/66bf05df61ee269c60ff20d6f39e2cab
• https://gist.github.com/cliffordp/f148a9cacd726e5a86ffeda2d2e204c1

If your issue is something else, please provide as much information as possible to replicate on your site and we’ll try to replicate on our own testing site to see if there’s a legitimate bug.

Whenever troubleshooting, please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue.

[Cliff]

Well, good news (but bad news)… we finally tracked down a bug from all this testing. They’re actively working on the 2 issues they found.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now.

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

Hi, Edgars.

Sorry for the delayed reply. I’m unsure exactly how that happened, but I’ll be sure to stick with you on this one (as best I can within our Scope of Support / Terms).

While I can’t write fully custom code for you, I can point out a few things I noticed:

• That code is for an outdated version of our plugins; I can tell from the @version 3.12 part of that code.
• You should instead use the tribe_events_pre_get_posts action hook. This would allow you to simplify some of your code because it would make some of it unnecessary.
• Similarly, you should use tribe_get_events (https://theeventscalendar.com/knowledgebase/using-tribe_get_events/) instead of get_posts
• Finally, I noticed a show_in_main_calendar meta key is used. If the field exists and is equal to a single space, the key gets deleted, then the query finds events without this meta key. I’m pointing this out just to make sure this is designed as you want it to be.

Please let me know if I got all that correct and how I might be able to help further.

[Cliff]

Hi, Bart. So sorry for the delayed reply here. I’m unsure how this happened, but I’ll be sure to keep up with this thread for you.

https://theeventscalendar.com/knowledgebase/using-tribe_get_events/#all-events-in-time-range is an example of “Get all events in a specific time range”

Is this the information you’re looking for?

To really assist further, I’d need to see what code you already have.

FYI: another alternative might be to use the tribe_events shortcode, particularly the “date” argument: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/#common

[Cliff]

Hi, Paula. Sorry you’re experiencing this.

Are you saying that every ticket of 6,000+ asks for 43 Attendee Information fields–and that the same 5 of 43 came through blank for everyone?

[Cliff]

Hi, Björn. Sorry you’re experiencing this.

I added your report to our existing bug ticket and marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

I apologize for this issue and appreciate your understanding and patience.

The immediate workaround solution would be to manually update the plugins: https://theeventscalendar.com/knowledgebase/manual-updates/

[Cliff]

Hi, Andy.

I believe you could add a check for tribe_is_event_query() to be false: https://theeventscalendar.com/function/tribe_is_event_query/

For example:

if( ! tribe_is_event_query() ) { /* do your custom the_content filter stuff here */ }

Please let me know how this goes for you.

[Cliff]

Hi, Brett. Sorry for the trouble here.

I marked this thread as Pending Fix, which means it should receive a reply once the applicable fix has been released. I cannot guarantee when it will be fixed as it’s in the development team’s hands now. They need to assign it, code it, test it, and schedule it for release.

While awaiting the fix, you could downgrade to a previous version: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

I apologize for this issue and appreciate your understanding and patience.

[Cliff]

I’m referencing the app registered with Eventbrite.com

However, to your question, please reference:

• https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/
• https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

 

[Cliff]

Rereading your previous reply:

If you ever see a white screen in WordPress, I always recommend for you to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see.

Once a linked post type is properly registered, it should work just like Organizers and Venues do.

However, you’ll need to alter the template(s) in order to get such information to display. For this information, please reference our Themer’s Guide.

[Cliff]

You’re very welcome, and thanks for your patience.

https://wordpress.org/plugins/the-events-calendar-category-colors/ is not authored by us, and we don’t have any plans to “absorb” it. Although it’s third-party and we don’t support it, we hear good things and we know there are a lot of users.

Lumin is not currently available, and we don’t have a publicly-available release date. I can point you to https://theeventscalendar.com/calendar-beyond-wordpress/ to request early access and information.

All that said, I know they’re working hard on releasing it as soon as possible, very likely within Q1 2018 (just a guess, not any sort of guarantee)

[Author]

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