[Brendan]

Hi there,

The SKUs are usually autogenerated by Woocommerce. However, if you cloned an event or ticket, it may have cloned the advanced SKU field in the ticket screen. To see this option, Go to an event and click on edit for your ticket and then click Advanced to see where to set the SKU prefix manually.

Thanks,
Brendan

[Brendan]

Hi there,

• Site visitors would purchase tickets from each event’s single page/view (e.g. http://wpshindig.com/event/events-tickets-demo/) — if there is an RSVP to submit or ticket to purchase.
• Therefore, any Google Analytics integration would be installed at a site-wide level (such as via https://jetpack.com/features/traffic/google-analytics/) and you’d setup GA to track URLs like “example.com/event/bobs-comedy-routine/” and you could add any action-based GA events via one of the many hooks we offer.
• To be clear, because you run your own site, there are a lot of ways to customize things, whether via UTM or other methods.

Thanks,
Brendan

[Brendan]

Awesome, glad you got it figured out!

Let us know if we can assist with anything else.

Brendan

[Brendan]

Awesome!

Let us know if you need anything else.

Brendan

[Brendan]

Hi there,

Thanks for emailing support. Unfortunately, its not included with the plugins. Tracking links would be done by adding Google analytics or some other analytics tracking to your WordPress site.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having issues. Do you have Woocommerce installed and activated? I am not seeing it in your plugin info?

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support. When tickets are created they are stored as products and what you are seeing there are product Skus. You can change this by going into Products and edit the product in question by going into the Inventory tab.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Thanks so much for reaching out!

As a first step, can you try updating manually, using the following tutorial as your guide:

https://theeventscalendar.com/knowledgebase/manual-updates/

Let me know how that goes!

 

Thanks,

Brendan

[Brendan]

Hi, There. Thanks for your interest in our plugin suite.

Our ticketing product doesn’t currently support PRO’s recurring events.

If you start to create a ticket for a recurring event, there will be a little question mark notice that reads:

Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

You should add your vote to this existing feature request for Event Tickets to support PRO’s recurring events.

Something some users are doing right now is using PRO’s recurring events to populate their events calendar but then breaking each occurrence from the series to turn them into single events — basically using PRO as an event generator but not actually using its recurring events functionality on the front-end. Others are just dealing with the tickets on recurring events even though you can’t then tell which occurrence they reserved the ticket for… use this information for your own reference but please don’t take it as any sort of recommendation.

I hope this info helps. Let me know if you have any follow-up questions.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for email support and sorry you are having issues. Sounds like there is a conflict. To get you started on troubleshooting: First, please make sure you are using the most current versions of all of our plugins. You can also try reinstalling them by following these instructions. If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find.

Thanks,
Brendan

[Brendan]

Hey there and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?

Thanks so much!

Thanks,
Brendan

[Brendan]

Awesome to hear Jeff!

Thanks,
Brendan

[Brendan]

Hi There,

No problem! I have requested the refund. Please allow a 3-5 business days for it to appear back in your account.

Thanks,
Brendan

[Brendan]

Hi there,

thanks for emailing support and sorry you are having issues. We can definitely issue a refund. Just let us know what you want to do. We also have a Themer’s guide that can help guide you on making customizations and style changes or we have a list of customizers who can help achieve the desired look.

Let me know what you think.

Thanks,
Brendan

[Brendan]

Hi there,

Thanks for emailing support and sorry you are having this issue. Its actually a bug and we are currently working on a fix. I will mark this ticket as pending fix and we will email you as soon as its resolved.

Thanks for your patience!

Brendan

[Author]

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