[Brendan]

Hi Jamie,

Thanks for clarifying. I went ahead and refunded the renewal for 48de1d398807a555d0b7c467e88ba904d4a99f84. Please allow 3-5 business days to return to your account.

Thanks,
Brendan

[Brendan]

Hi Danny,

Thanks for the email. Yes, if you actually want to sell tickets for money, then you would need Events Ticket Plus. If you are doing free events then you can just use the events tickets plugin.

Hope that helps!

Thanks,
Brendan

[Brendan]

Good evening Errik and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the blank email issue you have been experiencing.
I would love to help you with this topic.

The first thing I would recommend is reinstalling the Events Tickets Plus plugin (overwriting it’s current files).

Next, if the issue is not gone. Could you also please go through our testing for conflicts procedure(preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is as fast as possible.

Let me know how that goes.

Best regards,
Geoff B.

[Brendan]

Hi Lyndon,

Sorry you are experiencing issues. When I go to your site and add a ticket, it does add it to the WooCommerce cart, and I can confirm it does not work for the checkout button.

The next steps would be to follow this guide to test for conflicts

https://theeventscalendar.com/knowledgebase/testing-for-conflicts

Go ahead and try that and let us know how it goes.

Thanks,
Brendan

[Brendan]

Hi Kimberly,

Thank you for reaching out to us.
I would love to help you with this topic.

I would recommend taking a look at /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Email.php

I believe this is exactly what you are looking for ?

Let me know if that helps. Unfortunately, Events Tickets Plus does not hook into Mailchimp. You may have to get a custom developer to help with that.

Have a great day!
Brendan

[Brendan]

Hi Alex,

Sorry you are experiencing issues with the styling. This can happen at times especially in custom development situations. You may want to try this extension to dequeue Tribe styles to give you more flexibilty to implement your styles. Its not part of our plugin and not supported but should help your situation.

You can find the extension here: https://theeventscalendar.com/extensions/dequeue-assets/

Go ahead and try that out and let me know if it works.

Thanks,
Brendan

[Brendan]

Hi Michael,

Thanks for the message and sorry you are having issues with the license. Looking at your account, I can a few licenses and one is expired. Do me a favor and go into My Account > License Keys and you may just need to copy the license from your multisite license that appears to be active. If you are planning on renewing the other license, you can do that there as well.

Let me know how that goes.

Thanks,
Brendan

[Brendan]

Hi Mike,

So sorry, not sure how I got that mixed up. Lets try and get this Google sync figured out and fixed.

Would you be willing to share your system information? That will allow me to check for possible conflicts and see your current calendar settings. You can snag that by heading to Events > Help, copying the information that is at the bottom of the screen, then pasting it here for me as a private reply.

Thanks so much for your help!
Brendan

[Brendan]

Hi Mark,

Typically, the 504 error message happens at the server level, not as part of the code itself. It’s your hosting provider that has the issue.

By the looks of it the issue resides at your hosting provider. Are they able to increase the timeout threshold for you to the max allowed for your hosting?

Best regards,
Brendan

[Brendan]

Thanks so much for reaching out!

As a first step, here is our article on CSV imports, just to ensure that your tickets are being imported using the proper procedures:

https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Would you mind providing me with the CSV that you are using to import your tickets?  I’d like to do some testing on my end.  Unfortunately, we cannot log in to your site as per our Support Policy, but I will do my best to assist you here.

 

Thanks,

Brendan

[Brendan]

Hi Ylice,

Welcome back ?

What a weird issue!

I imagine you’re already aware of our Testing for conflicts guide, so please review that and reply back with what you find out. I also notice you’re running outdated versions of our plugins. Please update to the most recent versions to see if that has any effect.

Once I have the results from the Testing for conflicts guide, we’ll be able to proceed. Thank you for choosing PRO and have a wonderful evening. Cheers!

Thanks,
Brendan

[Brendan]

Hi James,

Thanks for the email. I do see you renewed today and the other license appears to be for a different site. The last four of license key is: e664

Can you login into your account and go to “My Account” > “License Keys”. This will show you what sites are attached to each license.

Hope that helps!

Thanks,
Brendan

[Brendan]

Hi There!

Thanks for reaching out to us. Let me help you with this topic. Unfortunately our system doesn’t allow us to respond to a separate email so I hope you get this.

The message your are getting means that you have reached the daily imports limit for your Event Aggregator license (100 imports).

How many scheduled imports are you currently running per day? You can verify this by going to your wp-admin > Events > Import > Scheduled Imports tab 

You can also verify the current count of imports for your license by going to Events > Help under Event Aggregator System Status.

If you are reaching the daily import limit, then you can upgrade your existing EA license. Learn more here > https://theeventscalendar.com/knowledgebase/upgrading-a-license/

I hope it helps! Let me know how it goes and if you have any other questions.

Best,
Brendan

[Brendan]

Hi Sheila,

Thanks for getting in touch and sorry to hear you’re having trouble here, but hopefully I can help. When you go to ‘Events->Settings->Filters’ do you see all boxes on the left-hand side checked?

Thanks,
Brendan

[Brendan]

Hi Tim,

Thanks for the email! Looks like you purchased two separate products.

1. Event Aggregator
2. Event Tickets Plus

Hope that sorts this out.

Please let me know if you have any other questions.

Thanks,
Brendan

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