Ticket Email Blank

[Erikk Isfeld]

Ticket emails to buyers are blank. This just recently started to happen as it is for a weekly show and this is the first time people have reported it. I also do not see orders or a list of attendees for the event even though the sales went through.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/order-processed-payment-taken-but-no-tickets-allocated/

[Brendan]

Good evening Errik and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the blank email issue you have been experiencing.
I would love to help you with this topic.

The first thing I would recommend is reinstalling the Events Tickets Plus plugin (overwriting it’s current files).

Next, if the issue is not gone. Could you also please go through our testing for conflicts procedure(preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is as fast as possible.

Let me know how that goes.

Best regards,
Geoff B.

[Erikk Isfeld]

I would be willing do to that but the show is weekly and we have already sold tickets for next week. I do not want to lose these. Are you certain that I will not lose those ticket sales or the tickets set up for future events?

[Brendan]

Hi Erikk,

Deleting The Events Calendar or its add-on plugins will NOT delete any of your data if you delete it via the WordPress plugin manager because that’s how we’ve decided to code our plugin.

FYI: deleting any plugin via FTP or cPanel’s File Manager (i.e. deleting just the files from the server) will also ensure a plugin gets deleted (if you delete the entire plugin folder) without removing any data from the database. This can sometimes be helpful to know in cases where a plugin does run an uninstall routine to delete data (again, our plugins do not run such a routine at this time and probably never will).

You can also see the difference when you click to delete a plugin, like this.

[Erikk Isfeld]

This reply is private.

[Brendan]

This reply is private.

[Erikk Isfeld]

This reply is private.

[Brendan]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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