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That is really good to know Matt, thank you. I will retest with WP Download Manager and Community then, to see if I can reproduce. Both WPDM and ourselves have released a few updates since the last test, maybe a new conflict has arisen?
Please give me until Monday to do that test. Ordinarily our support does not cover testing in this fashion. However, we are very interested in being compatible with WPDM if at all possible, so in this case I am going over and above the promises we make in Support Terms.
I will be in touch. Cheers!
– Brook
Howdy Kristy,
I am happy you reached out. Thanks for sharing your code. I think gives enough of a background for me to identify the likely cause.
The variable, $protected, appears to be checking an individual post to see if has the protected post_meta set. However, in WP Archive views, such as tag or cateogyr page, or our very own events page, you are not seeing a single post. Rather, a list of many posts is loaded for display. In such a scenario it seems like that your $protected logic is not being set, because an individual post is not present.
I can not say for sure without seeing all of your code. In fairness though full code critiques are well outside of our scope of support. However, I think I can get you pointed in the right direction. I wrote a snippet a while back that does nearly exactly what you want. This snippet hides events from selectable user roles. In that example it checks if the user is an administrator via current_user_can(), and if they are not an administrator then it specifically excludes a certain category of events with the slug “exclude-slug” from front-end queries. Thus, some minor modifications could make it function similarly to your code. Instead of hiding events from a certain category, you could hide them based on whether or not protected is set in the database.
Does that snippet I shared help? Does it give you a better idea of how to exclude select posts including events from a WP Archive page’s WP_Query? Please let me know.
Cheers!
– Brook
Howdy Glenn,
Thanks for sharing a link to your site. That was really helpful in isolating the issue. I am rather certain that this is the result of a plugin conflict, or perhaps a conflict with your theme. The theme is clearly unlikely since you have already tried switching, but we can not rule it out just yet.
The reason I say this is likely a plugin conflict is because I have seen the issue before a few times. What happens is a plugin or theme uses the PHP function date_default_timezone_set. But, WordPress itself uses that function in wp-settings.php, setting it to UTC. When another piece of code changes this, they change a WordPress constant. In so doing they can cause glitches sitewide, including in plugin like ours that use WP constants.
We have a nice tutorial for errors like this that is worth keeping in mind. But before you walk through that, if I were you I meticulously try a full conflict test. I bet that will reveal a conflicting plugin or perhaps your theme, and once it’s revealed let us know what it is. There might be a simple fix. Plus we can reach out to the theme autho.
Please let me know if you have any questions. Cheers!
– Brook
Howdy Juan,
It’s nice to meet you. Thanks for reaching out. That is a great question.
The ticket email itself can be easily modified. Are you familiar with theme overrides? If not checkout this guide, it walks you through the steps necessary to override a template such as the Woo Ticket Email.
Here is the file you would want to override: /wp-content/plugins/the-events-calendar/views/tickets/email.php
Keep in mind that WooCommerce sends out a few emails of its own upon any product purchase. It will send a purchase receipt. Depending on your settings it might even send a few others such as “Order Pending”, etc. You can override those as well via WooCommerce theme overrides.
Does that all make sense? Is there anything I else I can help you with Juan?
Cheers!
– Brook
Since this topic has gone for a spell without any updates I am going to archive it. Please feel to open a new topic though if you still need assistance. We would love to help.
Cheers!
– Brook
Thanks Lisa for reporting back. I am glad you fixed it.
I am going to archive this topic since it is resolved for all. Cheers!
– Brook
Thanks for marking the answer correct Simon. Since this appear resolved I am going to archive the thread. Cheers!
– Brook
Howdy Leslie,
You could certainly keep the calendar dormant if you wanted. However, what ticketing features do you need added? Our plugin is focused on ticket sales, not event management. There are some capabilities we have added to make it a better event manager, like the ability to check people in at the door. But, since we have never advertised as an event manager there are definitely still some gaps.We are doing our best to fill those gaps so that one day our ticketing system might be better suited for management as well. But, we still do not collect attendee info. You will not have the names or contact info for the attendees, only the purchased and the amount of tickets they purchased.
So that is why I asked what ticket features you need? I just want to make sure our plugin will satisfy your needs before you purchase it. 🙂
Cheers!
– Brook
Howdy alchetecwebdev,
I am sorry to here of your 404 woes. Usually the fix is quite simple. We have a guide here, and most people are able to fix it in 3 minutes or less by following the first section of it. If that doesn’t work though, continue on down the guide.
Did that work for you? Do you have any questions or anything I can assist with beyond that guide?
Cheers!
– Brook
Thanks for letting us know you were able to find a fix, slightlynervous. I really appreciate it.
It seems possible Lisa that his .htaccess file simply did not include the necessary bits to get permalinks working. As noted here you need to setup .htaccess on your site, and the file should look like this. Also sometimes people run into issues from lower down in that article, such as not having symlinks followed. You can double check if any of this is a problem for you by going to WP Admin > Settings > Permalinks, and switching to Default. If all of your links work now, you might very well have an .htaccess problem.
Cheers!
– Brook
Howdy Matt,
Thanks for reaching out. I actually was in communication with Rusel from WP Download Manager a couple of months ago. We are aware of a probable conflict between Download Manager Pro and The Events Calendar. We requested access to a license of WPDM so we could replicate the problem and see if we could find a fix. However, we have not heard back from them since February. 🙁
We would definitely like to at least see the problem in action on our testing servers, so that we can try to find a solution. But, at the moment our hands are a bit tied. Without a license we can not test Download Manager Pro. Are you running Pro as well?
Please let me know. Cheers!
– Brook
Howdy again Leslie,
Good question. WooCommerce Tickets does not requires Events Calendar PRO to function. Rather, it is an add-on for our free “core” plugin, The Events Calendar. Now they do work really well together. And some features, such as those surrounding PRO’s recurring events will only work if you run PRO and Woo together. But, all Woo’s advertised functionality you see works without PRO unless explicitly stated.
Does that make sense? Do you have any more questions? Cheers!
– Brook
Howdy Jose!
It’s nice to meet you. I would love to help you as best I can.
I have had a look at the two templates you linked to. I can definitely see some differences. The template that you would like your events to use appears to be a custom one available within your theme. In order to adapt it for events, and not generic posts, you will likely need a solid knowledge of PHP and CSS. Unfortunately no shortcodes will suffice, you need to know some programming.
To that end we have a our themer’s guide. This guide will walk folks with a solid knowledge of WP Themeing through modifying our templates, and using it you can adapt the templates to look any way you please, including matching your current theme’s custom template. If you are not a WordPress themer though, then you will likely need someone who is to create the necessary code.
Does that all make sense? Does it fully answer your questions? I would love to help, so please let me know if there is anything I can assist with.
Cheers!
– Brook
I just wanted to check in 600lines. Jay’s issue is evidently a result of him having multiple admins on his site. There is a necessary but inconvenient hoop you have to jump through when in the situation. Eventbrite cannot allow anyone without an authenticated API key to access a given event and make changes to it. So if a second WP Admin comes along, and either doesn’t have an Eventbrite API key or has one that is not authorized to edit that event, the WP event becomes detached from Eventbrite. Due to this dettachment you can no longer sell Eventbrite tickets and thus the box to sell them disappears.
Does that sound like it might be similar to your issue? You can confirm this is the problem by visiting an event in which the ticket box has disappeared, and clicking Edit Event in WordPress. Once there, if you scroll down, does it give you the options to update the existing tickets, such as the price, add a new ticket, etc. If not, then your event has likely become detached.
Please let me know if you have any quesitons, or if I can help further. 🙂
– Brook
