Community events drop-down menus not showing

[matt]

Hi,

I have purchased community events add-on and created a register event page. I noticed that the drop-down menus weren’t being created on the form. I have found out that it has something to do with WordPress download manager plugin. When I deactivate this plugin the drop-down menus are working. I have activated download manager so you can see the problem and maybe find a solution.

I’m not sure what to do from here. Are you able to give me any advice on how to fix this?

Thank you,
Matt

[Brook]

Howdy Matt,

Thanks for reaching out. I actually was in communication with Rusel from WP Download Manager a couple of months ago. We are aware of a probable conflict between Download Manager Pro and The Events Calendar. We requested access to a license of WPDM so we could replicate the problem and see if we could find a fix. However, we have not heard back from them since February. 🙁

We would definitely like to at least see the problem in action on our testing servers, so that we can try to find a solution. But, at the moment our hands are a bit tied. Without a license we can not test Download Manager Pro. Are you running Pro as well?

Please let me know. Cheers!

– Brook

[matt]

Hi Brooke,

Thank you for your reply.
I’m running the free version of download manager. I could give you access to my website admin area if that would help?

Regards,
Matt

[matt]

I’m sorry I typed your name wrong.

[Brook]

That is really good to know Matt, thank you. I will retest with WP Download Manager and Community then, to see if I can reproduce. Both WPDM and ourselves have released a few updates since the last test, maybe a new conflict has arisen?

Please give me until Monday to do that test. Ordinarily our support does not cover testing in this fashion. However, we are very interested in being compatible with WPDM if at all possible, so in this case I am going over and above the promises we make in Support Terms.

I will be in touch. Cheers!

– Brook

[Brook]

Thanks for your patience Matt. I downloaded their plugin and tested it out. I am able to reproduce that problem. The drop downs appear as bulleted lists instead of drop downs.

I am filing a bug report. A developer of our plugin will then take a look at the other one and see if there is anything we can do to be compatible, or if there is something we need to work with WPDM on. This process unfortunately takes a while though, especially if we do need to work with a second team as then their availability also must play a part. Once a fix is created, then one of both of the plugins will need to release updates to finally correct the issue for you.

I really appreciate you taking the time to report this though. Please let me know if you have any questions. Cheers!

– Brook

[matt]

Hi Brook,

No problem at all. I’m sure this will help a lot of people in the future. The website I’m working on is going live very soon and unfortunately I had to use a different download plugin that was compatible with yours. I’m happy with the result.

Thanks for your help.
Regards,
Matt

[Brook]

Thanks for following up Matt! I am happy you found a fix that works. Hopefully no one else will have to switch download managers though, we’ll do our best to get this addressed.

– Brook

[Author]

Posts