Brook

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Viewing 15 posts - 1,906 through 1,920 (of 4,796 total)
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  • Brook
    Participant

    Thanks abigail. I will mark this “Pending Fix” on our end, so we know it’s not fully resolved until a fix is ready.

    Cheers!

    – Brook

    Brook
    Participant

    I certainly agree that it would be great to add this as a feature in the calendar. If you do end up suggesting it we can see if the demand is there, which probably would not require very much. From there we could build it as a feature in a future version.

    But by the fastest way to get this will be to build it yourself. Please let me know if you have any questions. 🙂 Cheers!

    – Brook

    in reply to: Problem with Google maps and translation of shortcode #1045711
    Brook
    Participant

    Howdy Gunter,

    I can help you with this. Typically disappearing google maps stem from a theme conflict, but sometimes a plugin conflict can be the culprit. In order to proceed we will need to test if a “conflict” is happening, and if so narrow it down so we can find a fix for it. This guide walks you through how to test for a conflict, and then identify what is conflicting.  What is the result of this test?

    Cheers!

    – Brook

    in reply to: mobile calendar view not showing posts #1045709
    Brook
    Participant

    Interesting that you are seeing this on an unmodified Genesis theme as well. Let me dive into this and see if I can reproduce it. I will report back tomorrow.

    • Brook
    in reply to: Event Calendar Pages do not Refresh #1045708
    Brook
    Participant

    I am not aware of any such hook. Though that would be a great thing to add.

    Good point about that snippet disabling the Filter Bar, I had not thought of that.

    As far as I understand it Karly wishes to load the next/prev links without ajax. That JS snippet in the thread you linked is a good start, it does exactly that in Month view. Here’s one that does it in list view as well.

    https://gist.github.com/elimn/308b6a6a6259d4ac3b6b

    That would be the method I would recommend for disabling ajax paging.

    Thanks for helping Adis!

    • Brook
    in reply to: Recurring events disply at incorrect time #1045698
    Brook
    Participant

    This reply is private.

    in reply to: Photo View for Calendar still not working in 4.0.2 #1045697
    Brook
    Participant

    Douglas, is the photo view in Safari working for you now? I want to be sure we addressed this. 🙂

    • Brook
    in reply to: Problem after upgrading the plugin #1045696
    Brook
    Participant

    Howdy Michel,

    You modified the right thing. This will not add an option to increase the count, but it should directly increase the count of events you see. If you view the widget, are more events showing? You might need to clear your WordPress cache if you are not seeing the change.

    You are very welcome Michel. It’s been my pleasure. I wish It was possible to debug your theme, then I could have been a lot more help.

    – Brook

    in reply to: Remove Tickets sold/ stock #1045695
    Brook
    Participant

    This reply is private.

    in reply to: QR Codes #1045694
    Brook
    Participant

    Welcome websource. I figure it might take stpaulme a while longer to get back given the holidays. But definitely excited to hear what he says as well.

    • Brook
    in reply to: sending tickets on order prosessing/paid #1045625
    Brook
    Participant

    I do appreciate it Robert. I think that clears things up.

    I have talked this over with my manager. I want to update you on what we are thinking.

    Right now we have one person, your accountant, who believes that under Norweigan law when purchasing digital tickets with a credit card the card should not be charged until the purchaser arrives at the event. Since we are not experts on Norwegian law we are not sure if this is correct or not. We do think there are multiple possibilities that might make this law not apply to tickets. For one they are digital tickets, and just like any other downloaded product they might be able to charged the instant the download is available. We also have multiple other Norwegian customers who have not had issues with the current setup. But, as I said we are not experts and so we do now know for sure.

    In order to be sure we will need to hire a Norwegian lawyer and consult with them. If they say yes that checkin and ticketing issuing need to happen even before the card has been charged, then we will need to do some significant modifications to our plugin and WooCommerce to be compatible. Both of these things represent a sizable investment in time and money, and it is not something we can do without seeing a fair amount of demand.

    So at this point we have a few option:

    1. You should suggest this feature on UserVoice (feature suggestion page for The Events Calendar). From there we can see how many people agree with you that the current plugin is not compatible with Norwegian Law.
    2. You could only select “cash on delivery” as the payment option for events. This means that you will manually charge people for their credit cards when they arrive at the door, and neither WooCommerce nor our plugin will collect credit card information. It will be up to you to track when an order is truly complete.
    3. You could request a refund for our plugin by email support @ this website. If you can include a copy of your original invoice, we should be able to issue you a refund for your purchase.

    So there you have it. I hope you appreciate my honesty and laying everything out before you. I wish there was a better solution available, but right now those are our only three options.

    Please let me know if you have any questions. Cheers!

    – Brook

    in reply to: Event Calendar Pages do not Refresh #1045062
    Brook
    Participant

    Howdy Karly,

    Appreciate the background info on this. When you say that sites were breaking each time the plugin was updated, was that simply because it was a complicated tutorial and the users were unable to correctly implement the modification? Or was disabling AJAX actually breaking The Events Calendar?

    Disabling ajax was breaking the calendar, and so fairly often we have to come up with new workaround to make the calendar continue working with ajax disabled.

    That said the tutorial and time I am referring to was around two years ago. A lot has changed since then, including getting a new lead developer on our project. One of the things he is helping us change is making our plugin less reliant on JavaScript for navigation, and thus less reliant on Ajax so disabling Ajax might not be as much of a problem now.

    With that said, if you guys still have the tutorial available for disabling AJAX in TEC, would you be able to share that privately via direct email (or would it no longer be applicable to 4.0+ of TEC)?

    The tutorial is very old, I don’t see it being helpful now. But that snippet in the post adis and I linked to is a good start. And the subsequent code the user shared sounds like it will be very helpful. The snippet:

    https://gist.github.com/jesseeproductions/e787d5dd5c0e943f172

    Let me know if you have any more questions. Thanks!

    • Brook

     

    Brook
    Participant

    Ahh thanks Abigail. I did test the empty category view on our site before responding, but did not try the map view search. I am seeing that too. Thank you very much for reporting and isolating this bug.

    I am logging it for our devs to have a look. If I had to guess this is a prime candidate for being fixed in 4.1, our next upcoming full release. I will talk this over with our strategist to see when the soonest is that we can address this.

    As soon as a fix is ready for release we will post back here and let you know. In the mean time let me know if you have any questions. Cheers!

    – Brook

    in reply to: Calendar Views #1045059
    Brook
    Participant

    Oh right, you are having AWS difficulties. Anything to do with modifying an existing view or adding a new one will require file access.

    I did think of alternative though that would work given your limited access. You could use WP excerpt functionality to hide the description, assuming your theme supports it. If you edit an event and scroll down to the Excerpt box, just input a space into that box. Whatever you type into that box will show on the list view instead of the full article text, so in this case a space is basically nothing and nothing will show.

    Hopefully one of those options would work. 🙂

    • Brook
    Brook
    Participant

    Excellent Craig, happy to hear that you found the conflict and it sounds like resolved it. Thanks for sharing your account info.

    If you ever need anything else from us, like retrieving a lost password or anything, don’t hesitate to reach out. Cheers!

    – Brook

Viewing 15 posts - 1,906 through 1,920 (of 4,796 total)