Brian

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Viewing 15 posts - 1,396 through 1,410 (of 11,256 total)
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  • in reply to: Seating in Tickets plus #1074845
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    We do not have plans to add that as a feature for now.

    It is something we would like to explore, but I have no timeline for that to be included.

    If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

    http://tribe.uservoice.com/

    in reply to: License Key #1074844
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this with you.

    Many times the issue is saving before a valid message is shown, so the key saves, but it is not saving that it is valid.

    Can you please confirm you are following all these steps:

    Visit License Tab
    Enter License Key
    You get a Green License Valid Message
    After you get the message you are then clicking “Save Changes”
    Then you get a “License key(s) updated.” message near the top of the page.

    Also you can can always download the latest version from your account here on theeventscalendar.com and use this guide for manual updates:

    Manual Updates

    Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

    Thanks

    in reply to: Widgets calender pro chance tekst color #1074841
    Brian
    Member

    Great, glad it is working, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    in reply to: Using the Subtitle field #1074838
    Brian
    Member

    Ok sounds good.

    Thanks for posting a new topic for the other issue.

    Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: Lot of the same postst from Facebook #1074836
    Brian
    Member

    Great thanks.

    What steps are you taking to import it?

    Are you putting the event id – 456637294531600

    In the automatic update field? or do you have the Facebook Page id: Bemowskie.Centrum.Kultury in your automatic imports?

    I have added the page id to my automatic imports for testing.

    I will let you know what I find out.

    Thanks

    in reply to: Formatting from excerpts disappeared after update #1074835
    Brian
    Member

    Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    in reply to: Events Calendar Pro Warning #1074741
    Brian
    Member

    Hello,

    The readme was not updated. You are good to go we do most of our testing in the latest version of WordPress.

    It is always a good idea to backup before updating just in case something unforeseen happens, but again we have been testing in WordPress 4.4.2

    Cheers

    in reply to: Issue with Front page not showing events #1074740
    Brian
    Member

    Hi,

    Thanks for using the Events Calendar.

    Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

    The Events Calendar

    Having said that I am not familiar with your theme, but if it has some kind of archive settings to display full content that might help.

    Try also changing the Events Template in the settings?

    Head to this page:

    Events > Settings > Display Tab

    Then change this setting:

    Events Template

    To another option.

    Thanks again!

    in reply to: Any wp-api customization to get day events?? #1074704
    Brian
    Member

    Hi,

    Thanks for using our plugins.

    So we do not support the REST API yet, but I will try to help out.

    I found this worked for me to get a custom range of events:

    /**
    * The Events Calendar Basic Custom Query EndPoint Example
    *
    * @param $data
    *
    * @return array|null
    *
    * Get Events from December 31st to January 20th - http://yoursite.org/wp-json/tribe_events/v2/events/custom/2015-12-31/2016-01-20
    *
    * jQuery.get( "http://events.clientbuild.org/wp-json/tribe_events/v2/events/custom/2015-12-31/2016-01-20", function( response ) {
    console.log(response);
    } );
    */
    function tribe_api_query( $query ) {
    $events = tribe_get_events( array(
    'eventDisplay' => $query['eventDisplay'],
    'start_date' => $query['start_date'],
    'end_date' => $query['end_date']
    ) );
    if ( empty( $events ) ) {
    return null;
    }
    return $events;
    }
    add_action( 'rest_api_init', function () {
    register_rest_route( 'tribe_events/v2', '/events/(?P<eventDisplay>[a-z\-]+)/(?P<start_date>[a-z0-9\-]+)/(?P<end_date>[a-z0-9\-]+)', array(
    'methods' => 'GET',
    'callback' => 'tribe_api_query',
    ) );
    } );

    Maybe that can work for you to get you started.

    I can try to answer some more questions, but I am limited in much support beyond this.

    Cheers

    in reply to: Use Key on Dev and Live sites on same domain #1074694
    Brian
    Member

    I am not sure when it was changed there is 6 major releases between them.

    This snippet added to a child theme’s functions.php will add the class back:

    // Add specific CSS class by filter
    add_filter( 'body_class', 'tribe_body_class' );
    function tribe_body_class( $classes ) {
    if ( tribe_is_event_category() ) {
    $classes[] = 'tax-tribe_events_cat';
    }
    return $classes;
    }

    As for the license we only have the ability to have one license per install for the personal license and there is no way around that. The license is not needed for the plugin to work so you could have it in one and do manual updates of the plugin in another.

    Brian
    Member

    Hi,

    Thanks for using our plugins. I can help out here.

    WordPress has this resource for editing files using the editors in WordPress:

    https://codex.wordpress.org/Editing_Files#Using_the_Theme_Editor_and_Plugin_Editor

    That will show you one way to edit the files.

    I would read over the entire thing as if done incorrectly it can bring down a site.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Problem With Mobile View In Genesis #1074682
    Brian
    Member

    Hi,

    Thanks for using the Events Calendar.

    Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

    The Events Calendar

    Having said that the solution here might help:

    Mobile Calendar View

    And our next release has a fix for this as well.

    Thanks again!

    in reply to: Use Key on Dev and Live sites on same domain #1074527
    Brian
    Member

    What version did you update from?

    I do not see it in 4.0 or 3.12, which are the last two versions.

    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this with you.

    Our system shows it as expiring November 12th 2016.

    Do you see something different?

    I believe you are getting the License is Out of Installs Instead?

    Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    in reply to: Pre Purchase Questions #1074493
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins. I can answer your questions.

    Unforutnaly, we do not have any of these features beyond adding it through a customization:

    1. Custom forms per ticket / event type
    2. Custom ticket templates per ticket (so you can design the tickets they are sent)
    3. Check in App

    We are working so custom data can be collected per ticket and hope to have that in the next release.

    It is possible to edit the email templates, but we do not have a feature to assign them to different tickets.

    It is possible to use QR codes to checkin through any QR App, but we do not have a dedicated one.

    Let me know if you have any follow up questions.

    Thanks

Viewing 15 posts - 1,396 through 1,410 (of 11,256 total)