Pre Purchase Questions

[Zoe]

Hey,

We currently use Tickera which has great features but is buggy as shit and the support is the worst ive ever experience. I know TEC does not have as many features, but Im looking for somehting that WORKS. Every week I’m dealing with my client who has continuous issues with tickera. NIGHTMARE. So have some pre purchase questions for you.

1. If using EC Pro and Tickets Pro, what control do you have over the emails customers get?
2. If someone purchases a ticket, they get a WooComm invoice, do they also get a TICKET?
3. What does a ticket look like?
4. Can you customise the ticket (tickera has ticket templates you can define per ticket/ per event)?
5. Do you have a check in app? (ie attendees bring tickets and you can scan to check in at door)?
6. Can you create manual orders for customers that are unable to book themselves?
7. Is there anyway to prompt use to complete a form? IE, can we customise thank you email to have a link to complete form? My client runs some events where she must gather additional information.

Basically tickera has:
1. Custom forms per ticket / event type
2. Custom ticket templates per ticket (so you can design the tickets they are sent)
3. Check in App

Help me convince the client that you are better!!!!!
PLEASE haha

Z

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

Unforutnaly, we do not have any of these features beyond adding it through a customization:

1. Custom forms per ticket / event type
2. Custom ticket templates per ticket (so you can design the tickets they are sent)
3. Check in App

We are working so custom data can be collected per ticket and hope to have that in the next release.

It is possible to edit the email templates, but we do not have a feature to assign them to different tickets.

It is possible to use QR codes to checkin through any QR App, but we do not have a dedicated one.

Let me know if you have any follow up questions.

Thanks

[Dylan]

I’m SO ready to get ETPro, but need you to send me a dummy example of the CSV Report (buyer list) the plugin generates. I need to be sure I can work with it before I but ETPro.

Thanks.

Dylan

[Brian]

Hi Dylan,

Thanks for the interest in our plugins. I can answer your questions.

The information is the same as what is shown in the attendees list in this graphic:

https://theeventscalendar.com/content/uploads/2014/11/Screen-Shot-2015-12-02-at-2.11.49-PM.png

You can use the free version of Event Tickets and using the RSVP feature add attendees to an event and the exported list generated there is the same as Event Tickets Plus

Event Tickets and Registration

If you have any further questions please create you own ticket and we can help out.

Cheers

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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