Licence fee now shows expired after purchasing it in November.

[George]

We purchased our license for Event Pro in November and we just applied an update that required me to re-enter out license key. I did and now it shows that the license has expired. We needed to also update the URL from the temporary URL to the perminate URL and it would not allow me to do that.

*removed by admin as this is a public forum

Please advise or fix our licence key and allow me to update our URL.

*removed by admin as this is a public forum

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Our system shows it as expiring November 12th 2016.

Do you see something different?

I believe you are getting the License is Out of Installs Instead?

Can you please try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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