License Key

[Michael]

Hello everyone,
I’ve got a problem to save my license key. When I fill out the license key in Events>Settings>Licenses tab and save it, everything is fine. But if I change the tab and go back to the license tab, the license key is gone.
Can you please help me? Otherwise i could not update Events Calendar Pro.

Thank you, Michael

[Jesse]

I have the same problem. Dashboard is telling me that there is an updated version of the plugin. When I paste the Key in Dashboard > Events > Settings > Licenses it tells me that the license is valid, but then when I try to update, I see the same message about not having a valid license. When I go back to Events > settings the key is gone.

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

Many times the issue is saving before a valid message is shown, so the key saves, but it is not saving that it is valid.

Can you please confirm you are following all these steps:

Visit License Tab
Enter License Key
You get a Green License Valid Message
After you get the message you are then clicking “Save Changes”
Then you get a “License key(s) updated.” message near the top of the page.

Also you can can always download the latest version from your account here on theeventscalendar.com and use this guide for manual updates:

Manual Updates

Let me know if it is not working after following those steps and we can do some troubleshooting steps next.

Thanks

[Michael]

I did the manual update and now the license key is saved.

Thanks for helping

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

Jesse, if those steps do not work for you please create your own ticket and reference this one and we can take it from there.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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