Brian

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Viewing 15 posts - 121 through 135 (of 11,256 total)
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  • Brian
    Member

    Great, glad it helps explain it, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

    Thanks!

    Brian
    Member

    Hi Karly,

    This is by design.

    When you choose an image we do not load the image onto the server immediately so when there is a reload for security the browser clears the selection.

    Otherwise you might be able to spoof the upload process and create an exploit.

    There is a way around that and that is to use AJAX to immediately upload and validate the image and save it to the server. That way the link can remain.

    However, that takes a rebuild on the image upload and not a supported feature so I do not have any coding to provide on that to help out.

    If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

    http://tribe.uservoice.com/

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Google Map not showing in most recent versions #1148797
    Brian
    Member

    Hi,

    It looks like there is no API key added so it is giving a warning.

    I cannot tell might without looking at the actual page.

    Let me know if you can provide that.

    Thanks

    in reply to: Google Map not showing in most recent versions #1148786
    Brian
    Member

    Hi,

    It sounds like you have another plugin loading the Google Map API.

    Can you please follow our testing for conflicts guide:

    Testing Conflicts With Themes and Other Plugins

    And see if that can narrow down the cause of that.

    Thanks

    in reply to: Google Map not showing in most recent versions #1148749
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this with you.

    Google has changed their map’s system and requires an API to use them now.

    We have a field in place to add that API.

    Please see these two guides for setting them up:

    Creating a Google Maps API Key

    https://theeventscalendar.com/knowledgebase/google-maps-not-showing-up/

    If you still have issues after adding the API please provide a link to the issue in a private reply and I can take a look.

    Thanks

    in reply to: Recurrence events problem crash some pages of my site #1147540
    Brian
    Member

    I am glad to see you were able to figure it out.

    I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

    in reply to: Any discounts for an elementary school PTO? #1147506
    Brian
    Member

    Hi,

    Thanks for the interest in our plugins. I can answer your questions.

    We do have a non profit program, which you can read about here:

    https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-non-profit-organizations/

    The core version of the Events Calendar is found for free on WordPress.org: https://wordpress.org/plugins/the-events-calendar/

    So you can always just use that as well.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Questions about features #1147085
    Brian
    Member

    Hi,

    Unfortunately, I do not have an admin demo.

    We do offer a 30 day refund so you could get the plugins and do tests on it for 30 days and if it does not work out you can ask for your money back.

    We do not have resources creating events and tickets in large amounts only one at a time. So that would be a big obstacle that we would be unable to support as it is not a feature we ship with.

    You may have better luck using a Booking Plugin such as WooCommerce Bookings instead.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Google Maps not loading once again. #1147080
    Brian
    Member

    Hi Again,

    I am getting this same error again:

    Google Maps API error: RefererNotAllowedMapError https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

    So it does not like the url you have entered in Google.

    It looks like you have www now in your url.

    If you add this as another of the domains does it work:

    *.britefire.com/*

    Let me know.

    Thanks

    in reply to: Problem was fixed but now it's not working again #1147077
    Brian
    Member

    Closing this one as we have responded here:

    Google Maps Not Loading

    in reply to: Questions about features #1146485
    Brian
    Member

    Hi,

    It does not work the way you describe.

    It does not show the remaining stock when using global stock.

    The system automatically detects the remaining stock and uses javascript to change the quantities to what is available if someone would go over.

    It later validates that too.

    So if you have 10 remaining stock and someone purchases 2 standard and enters 10 children it would change the children quantity to 8 on the ticket form and before it is added to the cart.

    We do not support WooCommerce Variations with tickets.

    Thanks

    in reply to: Filter photo view does not show all the events #1146349
    Brian
    Member

    Hi,

    Sorry for the issues you are having. I can help out.

    I see you are using the Divi theme and it is their archive settings causing this as the Event Views are archives.

    Head to Divi > Theme Options > General Settings > Number of Post displayed on Archive pages

    Change that number to 10 or what you have as the number of events to show in our settings.

    That should fix the issue.

    Let me know how that works out.

    Thanks

    in reply to: Membership #1146346
    Brian
    Member

    Hi,

    You can see it in the screenshots on this page:

    https://theeventscalendar.com/product/wordpress-event-tickets-plus/

    in reply to: Register my account to a different site address #1146250
    Brian
    Member

    Hello,

    Sorry for the issues you are having.

    Can you please try disconnecting your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

    To do that, login to your account and go to My Account > License Keys

    Click “Disconnect now” next to all the urls and go to your new site and add those license keys back.

    Let me know how that works out for you.

    Thanks

    in reply to: Facebook Events sync #1146235
    Brian
    Member

    Hi,

    You have to individually go to each event and click a resync button for it to update with new content from Facebook.

    There is no automatic resync.

Viewing 15 posts - 121 through 135 (of 11,256 total)