Register my account to a different site address

[adriennefawcett]

I am still trying to resolve a problem from June where we got a lot of spam (see the link below to that forum question). I have a tech guy helping me. We made some changes to our website a few months ago and he suspects that is why we are now having problems. So I now I need to change the address where the site is registered at Modern Tribe — from http://www.dailynorthshore.com to http://jwcdaily.com. How do i update this in my modern tribe account? Please be very specific — i’ve searched the site and don’t see a place to do this, and I may just not have the correct language for finding this function. I need to update the address and generate a new license key.

Suddenly

[Brian]

Hello,

Sorry for the issues you are having.

Can you please try disconnecting your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your new site and add those license keys back.

Let me know how that works out for you.

Thanks

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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