[Brian]

Hello,

1. Would I be listing the class price in the event details section as I am currently doing? So it would show up in the “cost” field http://massage-training.net/events/stretching-techniques-2/

Yes, if you want only take part of the payment online through the tickets you could put the price in the content. The cost fields is taken over by the ticketing add on and not displayed. If you would like to take the full amount it will be listed in the Event next to the ticket.

Can you walk me through what steps would need to be taken for setting up an event and then adding the payment option. Namely, I’m curious if I will need to create the event as I am doing now with ECP and then will I create a product with WooCommerce and then tie that to the event?

I can walk you through, but I think our new user primer does a better job laying out how everything works and the options in WooCommerce Tickets.

Here is the link:

https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/

When you say “By default we send Ticket Emails” is that with the Woocommerce plugin or another addon for ECP? What does that look like?

This is through out Ticketing add on such as WooCommerce Tickets for the Events Calendar.

Here is also a sample of an event using WooCommerce tickets:

http://wpshindig.com/event/the-events-calendar-wootickets-wordpress-demo/

Here is a sample ticket too.

Let me know if that helps.

Thanks

[Brian]

Hi flawlessvictory,

What issues are you having with Event Rocket? I used it just last week to place a Venue in Antarctica and it worked for me.

Right now that is the only method we have to add coordinates to a venue. I do not have a timelime as to when that could become apart of the Pro Plugin itself. It is something we are interested in doing though.

[Brian]

Hello,

The order number and the ticket number are not going to match on purpose. Those numbers are created by two different systems. It is also the case that if someone would order 4 tickets that would be 4 different ticket numbers, but the same order number.

If you go to the the Events List in the Admin and find your event with tickets and hover over the title you can click on Attendees and that list will have both the Order Number and the Ticket Number. See my screenshot below.

Does that make sense?

[Brian]

I am glad to see you were able to fix this issue.

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Sorry I could not help more today. However, this ticket is connected to our bug ticket so we will update it once we have a fix.

For now there is nothing more we can do so I will close this ticket, but if you have any other issues or questions about this or something else please just create a new ticket and we can help you out.

Thanks

[Brian]

Ok thanks for changing the widgets and clearing the caches.

I looked through our coding and it looks like that link is intentional.

I found this note there:

day view is disabled, just show that there are events on the day but don’t link anywhere

That then shows javascript:void(0) in the link.

If you go to Events->Settings->Display Tab and check Day in the field:

Enable event views

Then that should fix the issue. Since this is part of the coding it looks like if you would like to have a calendar with 0 Events then you will need to activate the day view.

There is this filter:

tribe_events_the_mini_calendar_day_link

That you could use to modify the link if you do not want to use Day View.

And the coding for the Widget is found here: events-calendar-pro\public\template-tags\widgets.php

Let me know if activating Day View fixes the issue for you.

Thanks

[Brian]

Unfortunately, it is not as easy as just saying run this code and it works. I would love to be able to give you a function and say run this and you are good to go, but we do not have that so that is why this is a customization as you have to rebuild the calendar with custom coding to have a 2nd one on your site.

All the views are tied together into the one event page and there is no way to just insert the coding into another page.

So the best I can do is let you know where to start.

All the week view templates are in this directory:

/events-calendar-pro/views/pro/week/

You can use those functions, but the customization is getting the events data pulled into that view correctly on another page. That is more then we can help with on the forum.

We’ll be more than happy to answer any questions you may have about our documentation, the themer’s guide, or other specific questions about how the plugin works.

I’m so sorry that we can’t help beyond that, but please let us know if you have further questions or if we can help in another way.

[Brian]

Hi charrame,

Sorry for the troubles with the map view. I can help troubleshoot this with you.

I visited your site and see the issue on the map view.

In the console I am seeing this error:

“NetworkError: 404 Not Found – http://zaragenda.com/agenda/map/”

So please try the following to get this narrowed down.

Testing For Conflicts and 404
Can you first try following our Testing For Conflict Guide and 404 Error Guide and see if that resolve it.

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

https://theeventscalendar.com/support/documentation/troubleshooting-404-errors/

Error Log
Also please see if you can look into your error log for your site and see if you can find anything in there that might cause this issue. I have had someone report an issue such as yours and it turned out there was an error in the hosting setup causing the issue and the host of the site had to fix it.

Let me know what you find out from both areas and we can go from there to resolve this.

Thanks

[Brian]

Hi smithfieldrsl,

It looks like you are in the middle of updating the plugins and the Events Calender Pro was not ready to update yet.

Can you try going to your plugin updates and updating all the Events Calendar Plugins to 3.8 and the message should remove itself then.

If not you could try deactivating the plugins and reactivating them sometimes that helps update to the correct version of the plugin.

Let me know if that works for you.

Thanks

[Brian]

Hi,

Sorry for the issues.

I am not sure about that script. It is nothing that the Events Calendar includes so I do not know what it would do. It looks like it is in your theme, can you go in there and remove it?

I found it on the home page too, so I would recommend removing it.

[Brian]

Hi ridinggravel,

Sorry for the frustration with this.

I took a look at your site and see there are some errors in the console causing the issue.

Can you please follow our Testing For Conflicts Guide and see if you can narrow down the problem so we can help resolve this.

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

Let me know what you find out.

Thanks

[Brian]

I apologize if you think we closed the ticket prematurely. Our Policy is to close tickets after two weeks even if in your case there was a possibility in the future to add to the discussion.

We actually encourage people to do just as you have done to create a new ticket and reference the old one as it enables us to better support you as sometimes those old tickets do not notify us correctly there is a new post.

We are working on making a more robust ticketing solution and thank you for requesting the feature to work with product bundles on UserVoice. I am afraid I do not have a timeline on when those features will be added or if working with the product bundles will be included, but it will be apart of the discuss.

Is there anything else I can help you with in regards to this?

Thanks

[Brian]

Hello,

Thanks for using the Events Calendar!

I can answer your questions. I will take them one at a time, see my answer below.

1. The ability to list event prices and charge a deposit for the event

Our tickets do not have the ability to split the payment, but if you wanted to list the class prices and then in the system put the deposit price for the ticket I think that would work. So when someone pays online they would pay the deposit and then you would have to collect the remaining payment using another method(check, cash, another online system).

2. The ability to link it to our paypal account (assuming woocommerce or other plugins allow for this integration)</blockquote
You can use any of the Payment Gateways through WooCommerce or any of the other Ticket Plugins we offer.

3. Have confirmation emails sent with details about their payment and upcoming class.

By default we send Ticket Emails and WooCommerce sends out the order emails. You should be able to modify the WooCommerce emails to provide the information. You can also modify the ticket emails from our Add On’s, but it may take a little coding.

Does that answer your questions? Let me know if you would like me to clarify anything

Thanks

[Brian]

Thanks oboston for providing your resolution.

msandweb can you try changing the slugs on your events as well?

To change please go to Events->Settings->General Tab

Then these two fields are the slugs:

• Events URL slug
• Single event URL slug

Let me know if that works for you.

Thanks

[Brian]

Hello,

I have created a bug ticket to get this looked at. I was looking at creating a patch to try and solve it, but unfortunately the more I tried to fix it the more things broke making it worse. So I am not sure of the timeline to fix this or when we could have a temporary patch. The best I can do is provide some css you could use to hide that Next Events Link and then when you actually do have more events in the future you could remove the css.

If you can add this it will hide it for now.

.tribe-events-photo #tribe-events-header .tribe-events-sub-nav .tribe-events-nav-next, .tribe-events-photo #tribe-events-footer .tribe-events-sub-nav .tribe-events-nav-next {
display: none;
}

You will have to remove it though if you do have more events then on the 1st page.

I can provide css for the Previous Events link as well if you like.

I do not think we should try anything else as I believe it will only make it worse instead of less confusing.

Let me know.

Thanks

[Author]

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