Map view don´t works

[charrame]

Hi, all the events views rules, but the map one no. This is the link http://zaragenda.com/agenda/map/

What can I do?

thanks

[Brian]

Hi charrame,

Sorry for the troubles with the map view. I can help troubleshoot this with you.

I visited your site and see the issue on the map view.

In the console I am seeing this error:

“NetworkError: 404 Not Found – http://zaragenda.com/agenda/map/”

So please try the following to get this narrowed down.

Testing For Conflicts and 404
Can you first try following our Testing For Conflict Guide and 404 Error Guide and see if that resolve it.

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

https://theeventscalendar.com/support/documentation/troubleshooting-404-errors/

Error Log
Also please see if you can look into your error log for your site and see if you can find anything in there that might cause this issue. I have had someone report an issue such as yours and it turned out there was an error in the hosting setup causing the issue and the host of the site had to fix it.

Let me know what you find out from both areas and we can go from there to resolve this.

Thanks

[charrame]

This reply is private.

[mpurse]

Following here as I have the same problem since upgrading the plugin and installing community events.

[Brian]

charrame, thanks for providing all that information.

For both charrame and mpurse I would suggest contacting your host and letting them know the issue and to check to see if the error logs on the site show anything. This same issue happened earlier this month and it was an issue with zend_extension=opcache. Once the host fixed that the map view worked again. I would recommend contacting them first and seeing what they have to say and then we can go from there.

For reference here is the ticket I am referring too:

https://theeventscalendar.com/support/forums/topic/location-search/

Permalinks Breaking
charrame the permalinks that keep breaking could be an issue with another plugin or coding in your htaccess file. This plugin could be the cause FV Top Level Categories as it does change the permalinks. If you could deactivate it and see if the permalinks do not break then at least we could either rule it out or know what is causing it.

mpurse NetworkError
mpurse, I get this error on the Stuttgart Citizen.

“NetworkError: 401 Authorization Required – http://www.stuttgartcitizen.com/wp-admin/admin-ajax.php”

I also get a pop up to login. So something is setup on the server to protect this area by username and password at the server level preventing the map from running. Perhaps the /wp-admin/ folder is password protected?

Again let me know what you find out and we can go from there.

[charrame]

This reply is private.

[Brian]

charrame,

Ok then if they are on the same server and one is working and the other is not then there is a plugin or the theme is in conflict with the map view.

I took another look at your site and getting these errors:

• “NetworkError: 503 Service Unavailable – http://zaragenda.com/wp-content/themes/valenti/plugins/login-with-ajax/login-with-ajax.js?ver=4.0”
• “NetworkError: 503 Service Unavailable – http://zaragenda.com/wp-content/plugins/jetpack/modules/wpgroho.js?ver=4.0”
• “NetworkError: 503 Service Unavailable – http://zaragenda.com/wp-content/uploads/Pixar-caixaforum-zaragoza-80×60.jpg”
• “NetworkError: 503 Service Unavailable – http://zaragenda.com/wp-content/uploads/made-in-festlargp-750×315.jpg”

I do not see them on every load so I do not know what the issue is there.

I do not see any other errors so could you still please contact the host and see if they can find anything in the error log that will help that could take us to the next step.

Or can you create a test site as a subdomain where we can do more tests on the site and find the conflict?

Let me know and we can go from there.

Thanks

[charrame]

This reply is private.

[Brian]

As well as contacting your host, can you please turn on the WordPress Debug and the Events Calendar Debug to see if we can get more information.

Events Debug
Go to Events->Settings->Miscellaneous Settings

Then check Debug Mode

WordPress Debug
Please follow the steps in the WordPress Debug Codex in the Example wp-config.php for Debugging section:

http://codex.wordpress.org/Debugging_in_WordPress

Please place that coding and load the map view a couple times and then check the error log and see if there are any errors.

Let me know what you find out and we can go from there.

Thanks

[charrame]

This reply is private.

[Brian]

That is strange. I went to your site and could not see any errors with that. Could you please send me the addresses you have of two venues that are not showing so I can do some tests. Please include the exact fields you have each part of the address in, such as Address, City, State, etc…

And then we can go from there to resolve this.

Thanks

[mpurse]

This reply is private.

[Brian]

mpurse we are having a bug with older sites using an old option causing there to be no height.

Please try adding this filter to the functions.php to see if that resolves the issue.

add_filter( 'tribe_get_option', 'adjust_tribe_embedded_map_height', 10, 2 );
function adjust_tribe_embedded_map_height( $value, $property ) {
if ( 'embedGoogleMapsHeight' !== $property ) return $value;
return '350px';
}

Also, can you please post a new ticket if this filter does not help you as we can provide better support when you have your own ticket, thanks!

[mpurse]

This worked for me. Thank you!

[Brian]

mpurse, great glad it helps.

charrame if you still could provide me with some addresses I can help out on your maps. Also do you have any coding set to only show 1 post somewhere that might cause only 1 event to show on the map view?

Let me know and I can still help work this out.

Thanks

[Author]

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