Page Not Found for event pages

[msandweb]

Hi – I’m having trouble creating events on my new installation of the Events Calendar which I think is related to the theme / permalinks.

When I create an event it shows up on the calendar (http://msand.org.au/events) but the event/venue/organiser pages all come up with ‘page not found’ (http://msand.org.au/event/test-3/). ‘Preview Post’ works fine when I am creating the page, and the issue disappears when I use the default theme with default permalinks. Flushing permalinks doesn’t work. It would be great to be able to use post name permalinks with this theme though – is there a solution?

Thanks in advance!

[Oral Boston]

Hi msandweb – try the following URL: http://msand.org.au/event/test-3/2014-09-26/

It appears you’re experiencing the same issue I’ve run into recently… the date of the event is not automatically being appended to the event URL hence the event details are not being displayed.

I am experiencing the same issue with my site. I noticed the problem appeared some time AFTER I updated the Events Calendar to v3.7 and upgrade my site to WordPress 4.0. The interesting item I’ve noticed is that any events I had created several weeks ago prior to the upgrade work OK. However any new events that I created since the upgrade do not appear to work correctly.

I have my permalinks set to postname permalinks (i.e. http://www.example.com/%postname%). When I view older events in my Event Calendar page and I hover my mouse over the event I noticed that the event date is being added to the event URL (i.e. – http://www.familychristianfellowship.org/event/family-fellowship-group/2014-11-05/). On the new events that I recently created I noticed that the event date is not being appended to the event, hence when I click on the event I am getting a page not found error.

Thanks!

[msandweb]

Hi oboston. That link with the date works but my new organiser and venue pages show up as ‘not found’ and there’s no date associated with them. In fact, it looks like my venue pages redirect to the event pages (http://msand.org.au/venue/test-3/). Thanks for the extra detail! A developer suggested a modification to the permalinks which just makes all the event links use default permalinks while the rest of the site uses postnamed permalinks. Hopefully there’s a simpler solution.

[Brian]

Hello msandweb and oboston,

I can help you out with your 404 troubles.

Can you please start with our 404 Error Guide and see if that resolves the issue.

https://theeventscalendar.com/support/documentation/troubleshooting-404-errors/

If not then please follow our Testing for conflicts guide: (resave permalinks please between changes)

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

That will help us narrow down the problem and get a solution for it.

Let me know what you find out.

Thanks

Thanks oboston for your information to,if you are having issues as well can you please create a new ticket and reference this one, thanks! It will be easier to help both of you that way.

[msandweb]

This reply is private.

[msandweb]

This reply is private.

[Brian]

Thanks for providing all the information.

From everything you provided it does look as you say an issue with the theme and our plugin.

Unfortunately, there is not much we can do to change the theme or really know what is causing the conflict with each other.

Have you tried contacting the theme developer and asking if they have a solution for this? They would know better about how there theme is setup and if they have coding in it to modify permalinks.

If you theme works with default permalinks and you are fine with keep it that maybe an option for now.

So I would say contact the theme developer and let them know the issue and if they have way to resolve it or can provide any other information where we might be able to resolve it with a snippet.

Let me know what you find out and we can go from there.

Thanks

[Oral Boston]

I was able to resolve my issue by simply changing my events and single events slug from the default values of ‘events’ and ‘event’ to ‘calendar’ and ‘evnt’. This eliminated the conflict of the event slug used in my theme. All is working well now. Thanks!

[Brian]

Thanks oboston for providing your resolution.

msandweb can you try changing the slugs on your events as well?

To change please go to Events->Settings->General Tab

Then these two fields are the slugs:

• Events URL slug
• Single event URL slug

Let me know if that works for you.

Thanks

[msandweb]

Thanks Brian and Oboston. Unfortunately that didn’t work for my site and I’ve stuck with default permalinks for now. Have been in touch with the developer and will post back if there’s any news. Thanks.

[Brian]

Sorry to hear that msandweb.

Let me know what you find out from the developer and we can go from there to resolve this.

Thanks

[tstenger]

Oboston! Thank you SO much for discovering and sharing this fix. Saved my bacon!

[Brian]

Any news msandweb?

[msandweb]

Unfortunately not but I’m fairly sure it’s an issue with my site rather than the plugin. Thanks for following up!

[Brian]

Ok keep us posted if you would like some more help. We typically close tickets after two weeks of no activity. I am not closing this one now, but if that would happen and you come back with a question or related issue you can create a new ticket and reference this one.

Thanks

[Author]

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