[Brian]

Thanks for the information.

Looks like the widget stylesheet is not loading on the homepage still.

This is the direct location of it:

http://oportaldamusica.com/wp-content/plugins/events-calendar-pro/resources/widget-calendar-full.css

Can you try deleting the List Widget in the Footer, Clearing Caches and see if that changes anything.

The other option is to manually register the css for the home page to fix it.

Let me know if redoing the widget helps out and we can go from there.

Thanks

[Brian]

Ok glad one issue is fixed.

What are you TimeZone Settings in WordPress?

Go to your WordPress Admin then Settings > General

What is the Zone setting set there?

Also, are there TimeZone settings for the Events or Pages in Facebook?

Let me know and we can go from there to troubleshoot this.

Thanks

[Brian]

Sounds good. We are working on resolving the conflicts, but have no timeline for that. Since there is nothing more we can do right now on this I am going to close this ticket, but if you have any other issues related to this or something new, please create a new one.

Thanks

[Brian]

Hi,

Thanks for using our plugins. Sorry for the issues you are having after the update. I am not getting any JS errors so that looks to be fine.

Looks like it maybe just a css issue. It appears the css is not loading to modify the widget on the home page.

I noticed you are using WP Rocket, is the home page using an older cache of the css?

Let me know about that and we can go from there.

Thanks

[Brian]

I am glad to see you were able to fix this issue.

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hello,

Thanks for purchasing Facebook Events.

Sorry for the issues you are having. I can help troubleshoot this with you.

So the Unsupported Get Request is a message from Facebook when an Event or Page is is Age or Country Restriction or an Event is marked as Private.

Can you go into the Facebook Page and check the Restrictions in the settings and see if you can remove them.

Let me know and I can try to help out some more.

Thanks

[Brian]

Hello,

Thanks for purchasing Pro and sorry for the issues you are having with the Recurring Events. I can help you out. Pro is the plugin that controls Recurring Events so you have the right plugin.

I have some questions for you to get to the bottom of this:

Is it showing any events past the first instance?

Did you create the event and then try to create a recurring event after publishing? If you create new recurring event does it work?

Also can you please tell me all your setting you are using for a recurring event that is not working? (dates, times, end date, etc)

Let know and we can go from there.

Thanks

[Brian]

Hi,

Sorry for the issues you are having with this. This is a bug where having a WooCommerce Shortcode in an event content causes that issue with the Month View. We have a bug ticket in placing and working on fixing this for the next release. Removing the WooCommerce Shortcode fixes this issue.

We do not have a workaround at this time.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can answer your question. I am afraid having two events is going to be the only method to do what you are looking for. We do not have a feature to support multiple recurrences.

Let me know if you have any follow up questions.

Thanks

[Brian]

Ok sounds good. Would love to have a simple solution for you and the support team is looking out for topics like yours to forward to the dev team so that know our customers are requesting it and can get on it 🙂

Since there is nothing more we can do here. I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

I apologize if you think our service has been subpar on supporting this. It is not an issue other users are reporting so it could take a bit longer to figure out what is going on for your installation. I was asking questions to start that process to cover our basis and not miss something easy.

If you still would like some help can you first please confirm that other virtual products are working or not?You have mentioned regular products work, but I would like to know about virtual products as that is what the tickets are.

What Payment Processor are you using on your site (authorize.net, stripe, paypal)?

Also, can you follow our testing for conflicts guide:

https://theeventscalendar.com/support/documentation/testing-for-conflicts/

That will help see if the issue can be found with a conflict with other plugins or your theme.

I did a search for the error and found this thread where an SMTP plugin caused a conflict with the Authorize.net AIM Extension:

https://support.woothemes.com/hc/communities/public/questions/201352613-Woocommerce-Authorize-net-An-error-occurred-please-try-again-or-try-an-alternate-form-of-payment-

Let me know what you find out and we can go from there.

Thanks

[Brian]

Ok sounds good. I can help with that.

So the City is saved as a WordPress Custom Field called:

_VenueCity

So you could use WordPress’s get_post_meta() function and this function to get the venue id: (post id for the venue for an event)

tribe_get_venue_id()

Let me know if that helps

Thanks

[Brian]

Hi,

Thanks for the interest in Filter Bar Add On.

The Filter Bar supports adding new filters, but there is not premade solution for you.

I have some threads that may help:

How can I change the Venue Filter to show the City or State field?

Adding Custom Filter to Filter Bar

We try to help out bit on every customization (around 15 minutes), but for the most part it is beyond the support we can provide to provide it all for you.

Let me know if that answers your question.

Thanks

[Brian]

Hello,

Thanks for using our plugins. I can try to help out here, in 3.9 we changed the methods in the class that our template tags are using such as this one:

tribe_eb_is_live_event( $postId )

That is causing the fatal errors.

You can use this snippet instead until this is resolved:

https://gist.github.com/jesseeproductions/9f96d2ef2dc8e1c41922

Let me know if you have any follow up questions.

Thanks

*This post was edited to fix issues reported by ibex in this ticket:

tribe_eb_is_live_event throws a Fatal Error in the latest update

[Author]

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