Brian

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Viewing 15 posts - 9,391 through 9,405 (of 11,256 total)
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  • in reply to: Can't import events from my Facebook page #914372
    Brian
    Member

    I think you have found a bug for events without times. I am seeing the same issue on my site and verifying with the team right now. I will update you when we have more.

    Thanks

    in reply to: Glitchy Next Month and twitter #914343
    Brian
    Member

    Shortlink
    Oh my bad sorry for missing that. Sorry it is not working I did not run into issues when placing it on my site so I am not sure where the issue is coming from. Unfortunately, that is the only solution we have for that issue it is 3rd party coding and we cannot troubleshoot every step on integration. We provided a snippet to try and help out, but that is as far as we can provide support for it.

    Next Month Link
    As for the Next Month Link not showing you can add this snippet:

    https://gist.github.com/elimn/67679b0b9b74793a53f0

    To your theme’s function.php to try and resolve that.

    If you are still having issues with that I can still help out with it.

    Thanks

    in reply to: woocommerce conflict #914329
    Brian
    Member

    Not the answer I like to give either. We have a ticket assigned to fix this for the next release. This topic has been added to it so we will update when we have something for you.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: New 3.9 Update Issues #914170
    Brian
    Member

    After further review it appears to be a glitch with the stylesheet not loading. I created a bug ticket to address this.

    In the mean time please add this snippet:

    https://gist.github.com/jesseeproductions/9ac665ddcdef95c8a2e5

    To your functions.php file of your theme and that will load the stylesheet.

    Let me know if that works for you until we can get this fixed.

    Thanks

    in reply to: Why is my list widget invisible? #914168
    Brian
    Member

    So have further review of the issue it appears to be a glitch with the stylesheet not loading. I created a bug ticket to address this.

    In the mean time please add this snippet:

    https://gist.github.com/jesseeproductions/9ac665ddcdef95c8a2e5

    To your functions.php file of your theme and that will load the stylesheet.

    Let me know if that works for you until we can get this fixed.

    Thanks

    in reply to: Events List widget font too large #914164
    Brian
    Member

    Hi again, sorry for the issues.

    It appears to be a glitch with the stylesheet not loading. I created a bug ticket to address this.

    In the mean time please add this snippet:

    https://gist.github.com/jesseeproductions/9ac665ddcdef95c8a2e5

    To your functions.php file of your theme and that will load the stylesheet.

    Let me know if that works for you until we can get this fixed.

    Thanks

    in reply to: Issue with mini calendar shortcode #914148
    Brian
    Member

    Ok keep us posted.
    Thanks

    in reply to: CHECKOUT NOT WORKING #914108
    Brian
    Member

    Thanks for providing the information.

    Can you follow our testing for conflicts guide:

    https://theeventscalendar.com/support/documentation/testing-for-conflicts/

    It maybe a conflict with us or something else, but that guide will help narrow down that issue to get closer to resolving this.

    Thanks

    in reply to: Events List widget font too large #914096
    Brian
    Member

    Hi

    We have updated the look of the List Widget to match the Mini Calendar List that is under that mini calendar so that is why the new information is there.

    Brandon, It looks like the Widget Stylesheet is not loading.

    Can you try deleting the widget in the widget section and then re-adding it and see if that helps.

    That may work for you as well musician4you.

    Let me know and we can go from there to resolve this.

    Thanks

    Brian
    Member

    Hi,

    Glad it helps.

    I would suggest making a child theme of Avada or creating a custom plugin to add your coding there, that way it is not overwritten.

    I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

    Thanks

    in reply to: recurring events not appearing on every day #914076
    Brian
    Member

    Thanks for that information. I tested using those settings and got it to work so lets go to the next steps on this to troubleshoot it.

    When you are in the backend of the site do you see the test event only in the event list? And no other instance of it?

    Can you try to create a new recurring event with the same settings and let me know if you get this message after publishing:

    “104 instances of this event have been created through December 5, 2016. Learn more.”

    The dates and total number maybe different.

    Permalinks/Windows Server
    Also I noticed your site has index.php in the url that is not something that is typically there and could be causing the issues.

    I ran a test on your site too and it showed you are using a windows server, so actually not sure how to remove that. From what I saw there are redirect issues using WordPress on a Windows server that have to be worked out, but that is beyond the support we can provide.

    Let me know what you find out and we can go from there.

    Thanks

    in reply to: Why is my list widget invisible? #914057
    Brian
    Member

    Hi,

    I can help you out here. Thanks for providing the link, I took a look and at first I thought it was just some css conflicts with the theme setting the text to white.

    So this css would help:

    .x-sidebar .widget.tribe-events-adv-list-widget {
    color:#000;
    }
    .x-sidebar .widget.tribe-events-adv-list-widget a {
    color:#000;
    }

    Those two will change the color of the text to black.

    However, then I looked into it more and see Autoptimize is not loading the stylesheet for the Widget.

    That stylesheet is located here:

    /wp-content/plugins/events-calendar-pro/resources/widget-calendar-full.css

    So maybe clearing the cache and testing to make sure that stylesheet is picked up will help.

    Let me know what you find out and we can go from there.

    Thanks

    in reply to: PreSale Question #914045
    Brian
    Member

    Thanks for the interest in WooCommerce Tickets.

    WooCommerce Tickets creates a special Product to purchase Tickets with using WooCommerce. So any payment processor show work including 2checkout and paypal.

    I would recommend looking over our New User Primer for WooCommerce Tickets to see how it all works:

    https://theeventscalendar.com/support/documentation/wootickets-new-user-primer/

    But yes you could use it to register for specific events.

    We do have a front end demo here:

    http://wpshindig.com/event/the-events-calendar-wootickets-wordpress-demo/

    That you can check out.

    Let me know if you have any follow up questions.

    Thanks

    in reply to: Mini Calendar Shortcode #914040
    Brian
    Member

    Hi,

    Thanks for using our plugins and sorry for the issue on this.

    I see what you mean after I visited your site.

    It appears something is adding <br> tags to the date span causing the issue.

    Are you able to follow our testing for conflicts guide and see if that helps narrow down the issue:

    https://theeventscalendar.com/support/documentation/testing-for-conflicts/

    Let me know what you find out from that test and we can go from there.

    Thanks

    in reply to: Issue with mini calendar shortcode #914035
    Brian
    Member

    Hello,

    Thanks for using out Plugins and updating to 3.9.

    There is quite a lot here so I will go through each point to start the troubleshooting process.

    I am calling a WooCommerce product page in the event description via its shortcode

    Please be ware there is a bug when adding the WooCommerce Product shortcode in an Event Content Editor that causes the month view to show incorrect titles and links for that event, we are working on a solution to this, but do not have one at this time.

    Case 1 (mini calendar shortcode to the product description tab in a WooCommerce product page AND adding the product page shortcode in the event description text area)
    I was not able to reproduce this error. But that error refers to the $product object it is saying it is not one. So something is overwriting that global.

    Case 2 (mini calendar shortcode in the short description text area of the product page)
    I was not able to reproduce this error either. I placed the mini calendar shortcode in both the short and regular description of the product and everything worked without error.

    By the way : exact same behaviour using “The Events Calendar Shortcode” plugin, which otherwise works nicely. If that can be of any help.

    This is not our plugin so we are not able to provide support for it, but thank you for the information.

    So to help narrow this down and see if we can find the exact conflict can you please follow our testing for conflicts guide:

    https://theeventscalendar.com/support/documentation/testing-for-conflicts/

    Also please confirm you are using the latest version of WooCommerce and if you have any custom templates for the Events Calendar or WooCommerce.

    Let me know and we can go from there.

    Thanks

Viewing 15 posts - 9,391 through 9,405 (of 11,256 total)