[Brian]

Hi,

Sorry for the issues you are having.

I took a look at your site and see what you mean.

However, this is not happening intentionally from our plugin we did not add a feature to show the Google Maps instead of the address.

Do you have any custom scripts or custom templates that might be causing this?

What about any other plugin that creates a google map?

Let me know and we can go from here.

Thanks

[Brian]

Hi Francois,

Thanks for the interest in Pro.

I can answers your questions.

Our recurring events create an event for each event in the series. That is not changeable. Each event in the series is tied to a specific venue and all events in the series either have the same venue or no venue.

So for our plugin it is not possible to point the later recurring events to a central event as you describe.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues with this. I can help out.

I tested out the snippets from this page:

https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

And they all worked for me in my child theme. So that is good as at least the coding is working in some instances.

Since they are not working for you can you see about adding them to a custom plugin instead?

Also, please make sure you are using at least WooCommerce Tickets 3.10 as the class check will not work in older versions.

Let me know if you have any follow up questions.

Thanks

[Brian]

I am glad to see you found that solution and thanks for sharing.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

You’re Welcome,

Glad the updates were able to resolve these issues as well and thank you for the suggestion.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Great glad this new update has helped all your issues here and you no longer have these problems.

Sorry for the delay on some of them.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

If you are getting wrong dates and times in a Facebook Import please check your timezone settings in WordPress here:

Settings > General > Timezone

Make sure that is set to your timezone.

Also, to request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help out.

I looked at the site and see in the source code you are loading jQuery twice.

You are loading the latest version of jQuery that WordPress ships with so that is good.

However, I also see this being loaded:

<script type=”text/javascript” language=”javascript” src=”//ajax.aspnetcdn.com/ajax/jquery/jquery-1.6.1.js”> </script>

Please prevent that from being loaded on your site and then clear your cache and see if that helps the issue.

Thanks

[Brian]

Ok thanks for the info.

So the wp cron should be working then.

Can you provide links in a private reply to the recurring events that are not working now and then a link to the one that is.

I visited your site, but not sure what was made before and was is new and not working.

Sorry for the delays on this, but I am not seeing another other reports on this so it is unclear what the issue is.

Thanks

[Brian]

Hi Charlotte,

Thanks for posting here. I can certainly help you here, but we can help you better if you create your own topic in the forum where we can interact with you one on one.

Having said that, when you try to edit a single event are you hovering over the title and clicking “Edit Single” under it or just clicking the title?

Let me know.

Thanks

[Brian]

Hi

Try changing this:

add_filter( 'tribe_events_single_event_meta_legacy_mode' , '__return_true' );

to this:

add_filter( 'tribe_events_single_event_meta_legacy_mode' , '__return_false' );

If that does not work you may have to back out your customizations and start with the latest template and then remove the organizer field that way.

[Brian]

You can use this conditional to target everyone but admins:

if(!current_user_can('manage_options')){

}

[Brian]

Hi Mike,

The fix is now included in the 3.11.1 and 3.11.2 release so updating to those versions should fix the issue.

If you still have an issue please create a new thread on the forum as would seem to be something new causing it.

Since we have released a fix for this issue I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Thanks for using our plugins. Sorry for the issues you are having.

I can help troubleshoot them with you.

I visited your site and see what you mean.

Can you please run through our testing for conflicts guide and see if that reveals the source of the issue:

Testing Conflicts With Themes and Other Plugins

Let me know what you find out and we can go from here.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins.

The license if for automatic updates in your site and is not needed for the plugins to work.

So generally you add the license where you want to make the automatic updates. We have this guide on using the license on a live and dev site:

https://theeventscalendar.com/knowledgebase/using-one-license-for-your-live-and-dev-sites/

As for the amount of license keys you should purchase based on the number of live sites and not include staging, dev, or sandbox sites in that number.

https://theeventscalendar.com/knowledgebase-category/purchase-install/

Let me know if you have any follow up questions.

Thanks

[Author]

Posts