[Brian]

Glad it is working.

This should be fixed in 4.0.1 too, which will be out soon.

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks

[Brian]

Same for this one too. I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks

[Brian]

I am going to close this ticket to new replies, but the issue is still open and we will update this ticket once we release a fix.

If you have any new questions or issues please create a new ticket and reference this one.

Thanks

[Brian]

Hi,

I am not sure what the issue is and not able to troubleshoot custom coding.

What is the usort trying to sort by?

[Brian]

This reply is private.

[Brian]

Hi,

The contact options may not be applicable as per our terms and conditions, “All support is provided via our forums; there is no live chat, phone support or email support available.”

And to provide the same level of support we stick to that for all our customers.

If there is an issue with the plugin we can help out here on the forums as our policy states.

I noticed you mentioned Venues not being accessible because of age restrictions. That is a limitation of the Facebook Graph API and we are not able to get around that. Facebook does not allow us to get restricted information through their API. So there is nothing we can do about that as that comes from Facebook.

As for the duplicates we believe we found that error and fixed in 4.0 are you still having issues with it in 4.0?

Beyond that again we provide support through the forums.

If you wish to open a new thread and have someone else help you here then please do so.

Thanks

[Brian]

Hi,

I am not sure what the difference would be.

The only thing I can think of is looking the database entry for a ticket download and regular download as well as their meta data and see the difference.

If nothing is different or the changes there do not matter it could potentially be something in EDD Tickets blocking it and I would start looking through that next.

Also, since we create the download through a function maybe it is not adding something the FES Add On Needs that is normally creates within the regular download creation.

Thanks

[Brian]

Hi tribedude,

I am not seeing that issue.

Please create a new thread and we can help you one on one.

Also, please check that all your plugins are on 4.0 and the Facebook Import Tab is not under the Import Link and not on its own.

Thanks

[Brian]

HI,

So it is an issue on the standard menu editor.

If you have the customizer active you can now edit menus in it and that worked for me.

We hope to release a fix today or tomorrow.

Thanks

[Brian]

We did do testing in 4.4, but I guess not in the menu section.

We should have a fix shortly.

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

I visited that event and see tickets there.

If that one ticket does not work across all translated version of the events then there is nothing I can do.

If you need multilanguage tickets we are not able to help and do not have that as a feature.

As much as we would like to keep you as a customer you would have to find another solution and you could request a refund.

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

This reply is private.

[Brian]

Sounds good about the stock, I just like to check everything to make sure something is not missed that could be an easy fix.

Thanks for your help on this and providing all this information it certainly does help and could lead to either a bug or at the very least a guide to setting up the plugins better.

Do you have the logging enabled for PayPal?

That might be something to enable if this issue continues to get more information on a transaction that has this happen.

It could be that some sites need to use PDT over IPN as the IPN connection is not working.

Let me know what you find out from the host or anything else.

I am making notes to update our setup guides about PDT to see if that helps.

Thanks

[Brian]

Hi,

I wanted to update you here on this issue.

I recommend setting up Payment Data Transfer (PDT) through PayPal on your site as another customer reported that helping them.

Look for this section: “Why don’t customers see the link to download their products after paying and getting redirected back to my website?”

At this link to setting that up:

https://docs.woothemes.com/document/paypal-standard/

Also, if you like there might be more information about this issue here for you:

WooTickets/WooCommerce Stock increasing, not reducing

Thanks

[Author]

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