[Brian]

Ok so if we authenticate as a user or a page that information is available.

If we are using the app token it is not.

Are we on the same page about that?

[Brian]

Hi,

Sorry for the issues here. I can help out.

I have reactivated the license for Event Tickets Plus, do you see it now in your account with an expiration date of 1 year from today?

QR Codes
The QR Codes are in the ticket email under each ticket. If you create a new ticket with Tickets Plus active (and WooCommerce Tickets deactivated) do they show there or are they not showing on older tickets?

Custom Text
For custom text on the tickets you would have to follow our themer’s guide to modify the template:

https://theeventscalendar.com/knowledgebase/themers-guide/

This is the location of the template to move and modify:

plugins/event-tickets/src/views/tickets/email.php

QR Codes Check-in
As for QR codes here is a quick guide too:

How to check in using Ticket Plus’s QR Codes:

1. Get an App for your phone or tablet that can read QR codes (Scan for IOS is what I use)
2. Setup the Scanner App to open in a browser or in the app itself (I used Chrome as my browser with the app and signed in there)
3. In either sign into your site with at least a author level account or create a special account with edit_posts and read capabilities (User Role Editor is an easy plugin to do this with)
4. Scan the QR Code and you will get a success message such as “This Ticket with ID xxxx was checked in.”

If you are just seeing the event page with no success message it does not recognize you as logged in.

Also, please make sure to have cookies turned on so your login will work. ‘

Cheers

[Brian]

Hi,

I can help out here.

The latest version of WooCommerce Tickets is 3.12.1 so that is correct.

That version should still work with The Events Calendar 4.0

For 4.0 it was merged into Event Ticket Plus and you have a license for that plugin as well.

We have this guide to moving to Event Tickets Plus:

https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

You should be fine to stay on WooCommerce Tickets for not, but would want to switch over to Tickets Plus in the coming months.

Let me know if you have any follow up questions.

Thanks

[Brian]

Yep, Event Tickets is needed for Event Tickets Plus. Just liked The Events Calendar is needed for the Events Calendar Pro.

The Event Ticket settings are found here:

Events > Settings > Tickets

Although there are not many settings for it right now.

Most of the Tickets Plus settings are still the exact same as WooCommerce Tickets and all in the events themselves.

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Having said that try the solution in this reply to fix it:

Events Calendar not working

Thanks again!

[Brian]

Hi,

Thanks for using Tickets Plus!

I was testing myself and noticed the same thing and have a bug ticket in place to resolve this.

I am not sure on the timeline for that fix as I just put the ticket in.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Can you please upgrade to 4.0.1 of The Events Calendar as the issue should be resolved in that.

Let me know if it is.

Thanks

[Brian]

Hi,

Both these issues should be fixed with 4.0.1, which is now live.

Please update to that version and let me know if that helps.

Thanks

[Brian]

Thanks Andy for all your help!

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Sorry for not having more.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Ok so when I do just the id this is what I get:

{
“description”: “The Terry Sheets Band returns to the Wrangler for some \”Rockin\” Country!”,
“end_time”: “2015-11-21T01:30:00-0800”,
“name”: “Terry Sheets Band at the Wrangler”,
“start_time”: “2015-11-20T21:30:00-0800”,
“id”: “1013737185323224”
}

Here are my steps.

I choose my APP that I use on my site for importing

I selected the App Token

Added the id

Using this I only get the ID:

1013737185323224?fields=place{name,location{city,country,latitude,longitude,state,zip}}

Do you have any different settings in your APP that might cause this?

[Brian]

Hi,

We have a bug ticket in for the missing venues scheduled for the next release.

Maybe I can come up with a patch in the mean time.

I am curious though you mention the venue is available in the event object through the graphic API.

I am having trouble reproducing that for restricted venues in version 2.4. (the current version we are using)

In 2.4 the graph api explorer it returns nothing for venue, place, or location for an age restricted venue when using it as an application and using the app token, which the importer uses.

If I use a user access token or the default access token when landing on the graph explorer it does work, but it is not possible for the Importer authenticate as a user or use that default token.

An App should be chosen under the Graph API Explorer dropdown and then under the Get Token dropdown the Get App Token needs to be choose to reproduce the environment our Importer works in.

I went back in checked and in all versions of the api from 2.1 and up the place, venue and location field are not returned to me.

This is the event id I was trying on:

1013737185323224

Here is the query I tried on an age restricted event:

1013737185323224?fields=id,owner,venue,location,place

For one that is not age restricted:

660365777399267?fields=id,owner,venue,location,place

That worked to return the place.

And I removed the field depending on what version of the api as place was there in 2.3 and up and 2.5 would not allow venue or location.

Let me know how you got it to work and perhaps I can get you a patch.

Thanks

[Brian]

Ok well there is nothing else I can do here. I can only support our features per our terms and conditions. So I am going to have to leave you to figure it out unfortunately.

Thanks

[Brian]

Hi Rob and Dirk,

I am going to make a bug report to restrict this to one check-in.

For the front end check in or multi check-ins please head to our UserVoice Page and add your own or upvote that feature as they will increase the chances of it being added to a future version.

http://tribe.uservoice.com/forums/195723-feature-ideas

If anyone else has a question or issue. Please create a new topic and we can help you out.

Cheers

[Author]

Posts