Kelly

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Viewing 15 posts - 496 through 510 (of 1,995 total)
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  • in reply to: Needed Features for Tickets #81574
    Kelly
    Participant

    Hi, davidemacek. Great question! πŸ™‚

    The short answer is that these are indeed on our roadmap, but we haven’t made it to the stage of the 3.x product lifecycle where we’re adding new features yet. That being the case, we don’t have a concrete timeline to offer you.

    I would say that using Eventbrite Tickets for the time being would be the simplest solution. πŸ™‚

    in reply to: Adding Site Header and Footer #81558
    Kelly
    Participant

    Hi, auburnmassdaily. This sounds really frustrating, especially since it was working previously.

    Unfortunately, I’m not sure how much more help I can be. Ultimatum is a particular type of theme with a fairly unique structure, and we don’t have the expertise to offer specific help with it. We are aware integration has been tricky for at least a couple of users. If we continue to see demand for integrating Ultimatum, we’ll look into developing some tutorials, but that that isn’t something that can happen in the short term.

    Your best bet is probably to go back to your theme developer for guidance. Our technical documentation, linked in the sidebar, should be helpful. We’re also happy to answer any questions that come up along the way. πŸ™‚

    in reply to: Events not appearing in the backend… #81554
    Kelly
    Participant

    Great news, BCN MΓ©s! Glad the snippet worked for you.

    The issue stems from the way that we reworked our recurring event processing in the last release and how they are stored in the database. We’re planning part two of that change in the next month or two which should eliminate the need for the snippet, but until then, it’s a good thing to keep in your file.

    By the way, if you have a minute or two, we will love it if you would write a few words for us here:
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. πŸ™‚

    in reply to: Repeat events vanishing – page must be refreshed #81550
    Kelly
    Participant

    Hi, Erin. Good news! Our dev was able to get in and apply the fix. Please take it for a spin and let me know how it looks to you.

    Thanks for your patience! πŸ™‚

    in reply to: Parent and Child WordPress Themes and the Themer’s Guide #81547
    Kelly
    Participant

    Glad to hear it, wkeving. πŸ™‚ We’re happy that it resolved itself. Do let us know if it rears its head again, though.

    By the way, if you have a minute or two, we will love it if you would write a few words for us here:
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. πŸ™‚

    in reply to: Repeat events vanishing – page must be refreshed #81461
    Kelly
    Participant

    Hi, Erin. Thanks for the response. I’ll let you know when I hear back from my developer.

    Also, it looks like the fix for this has made it into our upcoming release, so regardless, help should be on the way soon! πŸ™‚

    in reply to: Calendar search header theme formatting issue, once again #81414
    Kelly
    Participant

    Fantastic! Thanks for letting us know, alternatewords. πŸ™‚

    By the way, if you have a minute or two, we will love it if you would write a few words for us here:
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. πŸ™‚

    in reply to: Permissions for WooCommerce Tickets / Events Calendar Pro #81401
    Kelly
    Participant

    Hi, simonfuffdesign. That’s a great question!

    Here’s a list of the custom roles that we provide:

    https://theeventscalendar.com/faqs/what-plugin-capabilities-are-there-for-creating-custom-roles/

    Do you think that will be enough to get you where you’re trying to go with this?

    in reply to: Next and previous month on full calendar not working #81398
    Kelly
    Participant

    Thanks for letting us know, Peter. πŸ™‚ We’ll keep this thread open for now so that you can let us know how the upgrades went.

    in reply to: 3.2 still breaks main site tags after fix #81396
    Kelly
    Participant

    No problem, Johnny. We’re glad to know you’re back in business!

    By the way, if you have a minute or two, we will love it if you would write a few words for us here:
    http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5

    Thanks in advance. πŸ™‚

    in reply to: Slider Broken after upgrade #81321
    Kelly
    Participant

    Sorry to hear that, wmglennosborne. Let me get back with my developers and get beck to you.

    Thanks!

    in reply to: Menu highlighting not working with Events Pro – bug #81252
    Kelly
    Participant

    Hi, Wayne. This is a great question!

    I just checked out both of your sites, and unfortunately, I am not able to see what you’re referring to on your site.

    With regard to breadcrumbs, since this is a very theme-specific customization, we can’t really tell you how best to proceed–especially as many people have different opinions as to how breadcrumbs might be structured so there’s no real one-size-fits-all here.

    If you get in touch with your theme developer and she/he has any questions for us, we’re very happy to help, but beyond that, I’m afraid that there isn’t much we can do.

    Are there any other questions I can answer for you?

    in reply to: Events not appearing in the backend… #81251
    Kelly
    Participant

    Hi, bcnmes. Great question.

    Sorry to hear that you’ve been bitten by a bug that came up in 3.2. The first line of defence is to try deactivating all of our plugins and reactivating them one by one. If that doesn’t work please try dropping this snippet into your theme’s functions.php file: https://gist.github.com/jazbek/6585714

    Please let us know how it goes! πŸ™‚

    in reply to: Online Ticket Purchase Options #81233
    Kelly
    Participant

    Hi, kevinwalzakcom. Great question! πŸ™‚

    We totally agree with you about adding more payment processing options for the ticket iFrame. Unfortunately, the Eventbrite API does not offer these options to us as a third-party developer. Here was the word from their support last week:

    β€œAs Events Calendar Pro utilizes the Eventbrite API it is constrained to the methods we provide. In the payment_update we have not included credit card processing as an option for fraud and security reasons as this would require someone to enter their mailing address or direct deposit information via the API. I’m sorry for the inconvenience and I will submit the feedback to our Product Manager and see if this will be an option in the future!”

    If you’d like to get in touch with their support and let them know how much you would value access to other payment methods, we’d be very grateful, but for now, I’m afraid our hands are tied. Sorry I don’t have better news for you!

    in reply to: Email Attendees #81230
    Kelly
    Participant

    Great question, lpmediaconsultingcom! πŸ™‚

    Right now, there is no built-in way to email attendees. Probably the simplest way to get the emails is to export the attendee list and pull the addresses out of the resulting CSV.

    I love your idea for a feature! We’d be most grateful if you would suggest it on our User Voice site: https://tribe.uservoice.com/, that way we can judge how valuable it would be to the community at large.

    Thanks for being a TEC user! πŸ™‚

Viewing 15 posts - 496 through 510 (of 1,995 total)