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Hi guys! We just got a snippet that looks like it should resolve the issue for the time being, until we get a fix rolled into the official release:
https://gist.github.com/jazbek/6597658
Please check it out, and let us know if that’s helpful. We really appreciate your patience while we worked through this!
Hi guys! We just got a snippet that looks like it should resolve the issue for the time being, until we get a fix rolled into the official release:
https://gist.github.com/jazbek/6597658
Please check it out and let us know if that’s helpful. We really appreciate your patience while we worked through this!
Hi, Melissa. I’m sorry you’re experiencing this issue.
Eventbrite changed their API recently, and it’s caused a bunch of odd behaviors. Would you mind trying to set the time on your WP site as UTC+/-#? People seem to have better luck with that kind of time setting.
We are in the process of trying to iron this hiccoughs out. You can expect a more permanent solution in a forthcoming release of Eventbrite Tickets.
Thanks!
Hi, Justine. Thanks for your patience.
I must say that we’re a bit perplexed by HB’s vague response, especially after we told them (through you) about what our template does/needs. As far as we can tell, our plugin is working as designed (using a custom post type). Unfortunately, because the theme appears to be outputting content above our content on the events detail page, it gets bungled up.
Here are a couple of hints if you’d like to pursue this further with HB:
# Our plugin calls get_header(), outputs our content, then calls get_footer(). Somewhere along that path, HB’s theme is outputting post content above ours.
# It would seem that instead of using page templates for layouts, HB is doing something with their theme options and applying that layout globally. That probably has implications for the issues you’re experiencing.
I’m sorry that I can’t be of more assistance. Good luck if you choose to pursue this further with HB.
Thank you, Joel.
Since it sounds like you’re set for now, I’m going to close this thread. Please feel free to start a new one if anything else comes up that we can help with.
I’m so glad to hear it, amycarolyn!
Since it sounds like you’re set here. I’m going to close this thread. Please start a new one if anything else comes up.
Thanks for being a TEC user
Hi, Sam. If the dropdown is present, that’s great. Because the tickets email is sent from TEC rather than WooCommerce, it won’t be an option there, and we don’t have a way to resend them at present.
If your customers aren’t getting the emails when they have in the past, I would suggest checking with your hosting provider or investigating whether a spam filter is involved. Check with WooCommerce support might not be a bad idea either.
Hope that helps!
Hi, Leland. I’m sorry to hear you’re being bitten by this bug.
Unfortunately, the fix for this is still in the works. It will be addressed in an upcoming release, but we don’t have a timeframe on when that will be.
We’re hoping to have a snippet to help you out here soon. I’ll check with our devs and get back to you.
Hi, Sam. Thanks for getting in touch.
It sounds like there may be a combination of things going on for you. First, if the dropdown menu is gone from the WooCommerce Order page, that’s probably best addressed by the WooCommerce support. It’s also possible, since your customers report that they never receive the email, that there’s some issue with your host or an over-zealous spam filter. Either way, I’m afraid it’s not something we’re likely to be much help with.
As far as resending the email with the tickets goes, I don’t have good news for you. Unfortunately, the ticket resend feature is on our radar but has not yet been implemented. For now, your best bet would be to get the security code or ticket number from the attendees list. Do you think that could work for you?
I’d also encourage you to post about it in our User Voice forum at tribe.uservoice.com so that we can gague interest and prioritize accordingly. You’re not the first user to request this and if there’s enough response, you’ll definitely see it sooner rather than later.
Thanks for being a TEC user!
Hi, Joel. Thanks for getting in touch about this. It definitely sounds like a worthwhile feature.
The way things are right now, tickets don’t appear in the attendees list until the order is completed in WooCommerce. That means that their info would be accessible through WooCommerce in the interim, but it sounds like you’re looking for something in TEC, which isn’t there at present.
It’s possible that you could mark the order complete then change the order status immediately after doing so, but of course, that would potentially cause the tickets to be dispatched before payment has actually been received. So, obviously, that solution is suboptimal.
If this is something that you’d like to see implemented as a feature in the future, we’d be grateful if you’d suggest it in our User Voice Forum at tribe.uservoice.com.
Hope that helps!
Hi, Richard. Thanks for getting in touch.
It’s funny, but there’s another user asking about just the same thing in another thread, so obviously, you’re not the only one interested in this functionality: https://theeventscalendar.com/support/forums/topic/add-timezone-to-event-listings/#post-65922
For now, I’m afraid that we don’t have anything implemented that would accommodate Time Zones, and it’s outside the scope of what we can help with in the support forums. It would be great if you would check out our User Voice Forum at http://tribe.uservoice.com/ and suggest it there.
Sorry that I couldn’t be of more help.
Hi, Ed. Thanks for getting in touch. It definitely sounds like you’ve done quite a bit of digging about this before contacting us. Much appreciated!
Allow me to respond point by point:
Any Tickets issued are not actually cancelled (and if this is so, is there a way of “cancelling” a ticket manually so the code is no longer valid?)
I’m not sure what you mean by this one. What sort of behavior are you expecting to see?
Stock levels are not adjusted accordingly, due to this being the nature of WooCommerce? So we need to refund the order and then manually re-add ticket stock?
That’s correct. In WooCommerce, the assumption is that just because you refund someone, that doesn’t mean you’ll get the item back to sell again. Unfortunately, that’s not something we have control over. If you refund someone’s ticket, you need to add that back to your inventory manually.
The attendees list isn’t updated except to show the order status as being refunded, and there is no way to manually edit this list?
That’s correct. We did this so that if a customer whose order was cancelled arrives at the door, you’ll have the info you need to explain the situation to them.
As far as manually editing the list, that’s an interesting idea, but actually, one that hasn’t come up yet in our user community. If you’d like to request it as a feature, please suggest it in our User Voice Forum. For now the only option would be to manually edit the database, but for obvious reasons, we’d recommend against that.
If all the above is correct – any plans to address in the near future?
It does sounds like you’re pretty solid on what the functionality is. Unfortunately, because our add-on is basically facilitating integration with WooCommerce, our hands are tied on a lot of it. Is there something in particular that you’re looking for that we could help with?
Hi, threecedars. No problem about that.
The snippet should be included in your theme’s functions.php file. If you’re unfamiliar with this process, please check out this helpful article on the WP Codex site: http://codex.wordpress.org/Child_Themes#Using_functions.php.
In case you’re interested in details on how to do overrides for customization of TEC, please check out our Themer’s Guide, linked at right.
Hope that helps!
Hi, frontierstrategies. Hope you had a good weekend.
Thanks for the tip about the function missing in our docs. I’ll look into it.
I’m very glad to hear that you were able to find a solution to your issue. Since it sounds like you’re set, I’ll go ahead and close this thread. Please feel free to start a new topic if anything else comes up.
