WooTickets and order cancellation

[scratchdigital]

Hi Tribe.

I’ve read a couple of posts about this but wanted to make it absolutely clear in my mind…

If I cancel an order in WooCommerce, am I to understand that:
– Any Tickets issued are not actually cancelled (and if this is so, is there a way of “cancelling” a ticket manually so the code is no longer valid?)
– Stock levels are not adjusted accordingly, due to this being the nature of WooCommerce? So we need to refund the order and then manually re-add ticket stock?
– The attendees list isn’t updated except to show the order status as being refunded, and there is no way to manually edit this list?

If all the above is correct – any plans to address in the near future?
It’s a bit late for this website as the horse has now bolted and we’re going live either way, but not ideal!

Thanks, Ed

[Kelly]

Hi, Ed. Thanks for getting in touch. It definitely sounds like you’ve done quite a bit of digging about this before contacting us. Much appreciated!

Allow me to respond point by point:

Any Tickets issued are not actually cancelled (and if this is so, is there a way of “cancelling” a ticket manually so the code is no longer valid?)

I’m not sure what you mean by this one. What sort of behavior are you expecting to see?

Stock levels are not adjusted accordingly, due to this being the nature of WooCommerce? So we need to refund the order and then manually re-add ticket stock?

That’s correct. In WooCommerce, the assumption is that just because you refund someone, that doesn’t mean you’ll get the item back to sell again. Unfortunately, that’s not something we have control over. If you refund someone’s ticket, you need to add that back to your inventory manually.

The attendees list isn’t updated except to show the order status as being refunded, and there is no way to manually edit this list?

That’s correct. We did this so that if a customer whose order was cancelled arrives at the door, you’ll have the info you need to explain the situation to them.

As far as manually editing the list, that’s an interesting idea, but actually, one that hasn’t come up yet in our user community. If you’d like to request it as a feature, please suggest it in our User Voice Forum. For now the only option would be to manually edit the database, but for obvious reasons, we’d recommend against that.

If all the above is correct – any plans to address in the near future?

It does sounds like you’re pretty solid on what the functionality is. Unfortunately, because our add-on is basically facilitating integration with WooCommerce, our hands are tied on a lot of it. Is there something in particular that you’re looking for that we could help with?

[Kelly]

Hi, Ed. Since it’s been a couple of weeks, I’m going to close this thread. Please feel free to start a new topic if you have questions about any of this later.

Thanks for being a TEC user!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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