[Barry]

Excellent! I’ll go ahead and close this thread in that case – glad you figured it out 🙂

[Barry]

Hmm I see.

This sort of customization regrettably isn’t something we can help with and there may well be various knock-on effects following on from a change like that – and indeed you’re probably hitting one right now. I can certainly understand your desire to customize this and so what I’d recommend, unless you’ve already done so, is posting a feature request over on our UserVoice page:

http://tribe.uservoice.com

To make a change in the short-term though I’m afraid you’ll have to figure things out by yourself. We can also offer up a list of freelancers worth contacting if you want a suitable developer to work with?

Thanks!

[Barry]

Great 🙂

Please ensure you have made a complete backup in the first instance and then open up the-events-calendar/lib/the-events-calendar.class.php then find line 4340 which should look like:

echo json_encode( $response );

Try changing this to:

echo json_encode( utf8_encode($response) );

If it doesn’t help / causes problems for any reason please simply restore it to how it was before making the edit. Does that help at all with this situation?

[Barry]

I’m not sure what the problem is either, at this point. However, I should be clear that we do not provide telephone support – we deliver support only via this forum.

I just want to reiterate that if what you are seeing is WordPress requesting FTP credentials then this is a configuration issue for you, your developers or your web host to resolve – it isn’t something we can help with. Here’s a screenshot illustrating the sort of thing I mean:

If what you’re seeing is completely different though then yes please send a screenshot to help illustrate – sharing it via a service such as Dropbox or Droplr and sharing the link here is easiest.

Thanks!

[Barry]

Difficult one – nothing obvious is standing out – but given the nature of the function I suspect there is a Javascript conflict somewhere. Is it possible a script enqueued by your theme is capturing click events and preventing onward propagation, for instance?

You could test this theory out by selectively disabling those scripts that are put in place by your theme.

Does that help at all?

[Barry]

Hi James,

Can you share your System Information (available in the Events → Help admin screen) and also confirm if deactivating all other plugins and reverting to a default, unmodified theme has any impact on this issue?

Thanks!

[Barry]

Hi zeke,

The break tags causing the problem you have described are not generated by our plugin: there are however a number of themes (and it looks like you are using Karma by TrueThemes there, which is one of the them) which essentially cause paragraph and break tags to be inserted even where they may be undesirable.

I think it boils down to them running wpautop() late on in the process of rendering the page – but in any case I do believe they have a means of marking areas of the page that shouldn’t be processed in this way by wrapping sections in [raw] these special raw shortcodes [/raw] … the best thing I can advise here is talking to their support crew / looking at their docs for a more complete picture of what’s happening here.

Hope that helps!

[Barry]

Hi Denise: unfortunately this is a known bug however it is one which we have fixed in our development code. So, happily, when our next maintenance release arrives that should also fix this issue (and we expect it to roll out very soon).

Thanks for your support – and apologies for any inconvenience this has caused.

[Barry]

Nothing specifically to address that, that I’m aware of at least, however there is no reason that you can’t set up a custom menu – populated with event categories – and use WordPress’s menu widget.

We would absolutely consider any feature request you might make, however – if you’re game to go ahead and make one?

Thanks!

[Barry]

That amount of memory should be ample (unless you have a truly huge number of events?) and I wonder if something else is at play here that might exhaust the memory, such as an infinite loop.

Can I ask you to post your System Information as recorded in the Events → Help admin screen – and can you also confirm that in addition to deactivating all other plugins you tried switching to a default, unmodified theme? If so did that impact on this at all?

[Barry]

That’s fairly irregular and though you could play around with our custom recurring event settings I’m not sure that you’ll be able to do what you’ve described here.

Separating them into two distinct (but multiday) events and linking them with a manually inserted link may be the best option in this situation.

[Barry]

Hi catrose937,

In the first instance can I ask you to post your System Information (which should be available in the Events → Help admin screen)? Can you also confirm that you have tried deactivating all other plugins and have reverted to an unmodified, default theme such as Twenty Twelve? Does that impact on this issue at all?

Thanks!

[Barry]

Hi twosunsrisingyoga,

In the first instance can I ask you to post your System Information as recorded within the Events → Help admin screen? Can you additionally deactivate all other plugins and revert to a default, unmodified theme such as Twenty Twelve and let me know if that impacts on this issue?

It would also be great if you could point us to an example of a disappearing row (or even share a screenshot if that isn’t possible) just so I can be sure I understand what you have described here.

Thanks!

[Barry]

I’m very sorry for the long delay jeataylor: however, I can tell you that this isn’t something that made it into the upcoming maintenance release. We have however logged it though for consideration in the following release.

There was regrettably some confusion in your other thread and the fix mentioned there related to navigating backwards/forwards but staying in month view (and retaining the category in that situation) rather than the specific issue with day view you are noting here.

Apologies for the confusion on that end and thanks for your patience while we consider this next change.

[Barry]

Hello wallyglenn.

Unfortunately this seems to be another form of a known bug that we are going to need a little time to address. As soon as the assigned developer has a chance to review and decide how to proceed we’ll do our best to update you.

Sorry for the disruption in the meantime.

[Author]

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